We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Contractors

1 Utility of Ohio, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for 1 Utility of Ohio, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

1 Utility of Ohio, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a new sump pump discharge line placed last month. I was told numerous times that the old corrugated line would be removed as they placed the new line due knowing that water was not completely making it out to the end of the old line. The owner agreed to performing that multiple times. They finished installing the new line without removing the rest of the old one and packed their equipment and left while i was at work. I agreed to pay the balance in cash the next day with the owner “giving me his word” he would be back out to finish removing the old pipe like he agreed to the previous three days working at my house. I paid the invoice in full and he hasn’t been back out. I called two weeks ago and all i get are round about excuses. No effort has been made by him to come back out. This company is not trustworthy of finishing work they agreed to do.

      Business Response

      Date: 05/21/2024

      5.8.2024 BBB spoke with Danielle C*****. She stated that we removed old pipeline only in areas we encountered it and it needed to be removed to make room for new pipeline. Restoration is done 30 days after work is completed. Restoration would be scheduled for May 31, 2024 weather permitting. Business does not usually do restoration as part of the job, but the owner promised the consumer. Consumer has paid in full. Business is not obligated to remove all old pipeline. That would be a separate project the consumer would be charged for.

      Customer Answer

      Date: 05/21/2024

      The project started on April 15, in which I present through April 16, and from the moment they started digging I explained that i wanted the old pipe removed due to the dye not making it out to the end of the discharge. The company stated numerous times that it was not an issue and would be done when the project was completed. They never said it was a separate job. The owner stated they would remove the rest of the old pipe after they finished installing the new discharge line. They finished the new line on April 17 when i was not home. They never told me they would be finished on the day they knew i wasnt going to be home. During a phone call, the owner stated, “i give you my word” that they would be back on friday, April 19, to finish removing the old line weather permitting. And if it was too wet then he “gave me his word” he would return on monday, April 22, to finish what he said he would do, remove the rest of the old line. I then called him that monday to which he said his machine broke a line and he would be out as soon as it got fixed. I never heard from him or the company after that. 
      Regards,

      *** ********

    1 Utility of Ohio, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.