We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Contractors

The Fishel Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Fishel Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Fishel Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 20, 2025 around 6:00 p.m. - 7:00 p.m. I was driving south on *************** Columbus, **** ***** I was in the farthest lane (turning lane) it was night out, it was raining. Someone from the company didn't put the road work sign out of the left lane closest to the North bound side of the street, out of the lane. I hit the sign I couldn't stop nor get over to the right due to traffic. I called Team Fishel claims office and spoke to ****** ******** sent her the letter from the City Of Columbus showing that Team Fishel was the company doing the work at that time. Now when I call she ignores my messages and emails.

      Business Response

      Date: 04/11/2025

      For clarification, Ms. ****** is not a customer, but a third party who claims she damaged her car when she hit a road sign on ***** **.  Fishel has been in contact with Ms. ****** throughout the process. The claim was originally received by our claims department in early March. On March 10 and March ************************************* ****** requesting she submit any photos, estimates, or other documentation she had supporting her claim. Ms. ****** did not submit anything until March 18 (pictures of the damage only, nothing supporting how it occurred). These documents were acknowledged on March 19 and on March 28 her claim was denied, as Fishel was not working in the area where the damage occurred. Fishel's work was in a different section of ***************. On 4/1, Ms. ****** sent a letter from the City of Columbus by email. Fishel responded to her within 15 minutes that it would look into the matter further. On 4/3 she reached out to Fishel again and the claims department responded to her that afternoon. Based on Fishel's research, the sign she claims she hit was outside Fishel's workzone and was not of the type Fishel used on ***** Road; therefore her claim has been denied.  Fishel values its relationships with the general public and has responded to Ms. ****** timely; however, this incident was not caused by Fishel.

      Customer Answer

      Date: 04/14/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23185559

      I am rejecting this response because: I have been filling this out once a week for over a month. Since your affiliate company Team Fishel claims representative will not return my phone calls or emails. On 02/20/2025 a employee was negligentfor leaving one of the road work sign in the road on ******** and **************** I was in the turn lane closest to the ******* ** side. Well I hit the sign or have a pile up of cars to miss the sign. Now ***** ******** and her supervisor said the company was not doing road work at that time and date. On April 1, 2025 I emailed her the letter that I received from the City Of Columbus identifying that Team Fishel was the company doing the work. On the 1st of April ********************************* back, well today is the 14th of April 2025. Iam not tring to sue the company for punitive damages., I would win, all I want is my vehicle repaired.
      Regards,

      ***** ******

    The Fishel Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.