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Business Profile

Wholesale Industrial Products

Hayward Distributing Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this in 2020, it's a 2019 mower. It was brand new and since then I have had them reweld the frame more than 3 times. I mow cemeteries and am unable to uphold my work because they have been unable to fix this problem over the past few years. It was under warranty each time and now it isn't but it wasn't fixed the last time we took it in and is now to the point of no use.

    Business Response

    Date: 06/05/2024

    this is the first I've heard of this complaint and will look into it immediately.

    Business Response

    Date: 06/05/2024

    This is what I've found from the co-worker who handled this situation.

    May 24 – I received a call from ****** ********* that his XRZ Pro RS frame was cracked. ****** *** *** (His Dealer) had denied the repair because they welded this frame multiple times already, and they thought it was out of warranty.

    I found that it is still within warranty, contacted ******, and got approval to replace his frame on May 28. This is despite the fact that the customer is running the deck anti-scalp wheels on the ground constantly (the left wheel is cone-shaped), and that is contributing to the frame failure. The customer threatened a lawyer. I informed ****** of this.

    May 28 - I called ****** * *** and they stated that this customer was so belligerent, they preferred not to work on his equipment.

    May 28 - I called *** ***** in Circleville, and they didn’t have time to work on it.

    I told the customer to take the machine to a ny ****** ******* and have that dealer contact me. I will facilitate the warranty replacement of his frame. That frame will be charcoal colored instead of black and the customer was notified of this.

    I am currently waiting on any dealer to contact me so we can get this repaired and a warranty claim filed.

    ***** *****
    Technical Service Representative
    Hayward Distributing Company
    **** ********* ***
    Columbus, OH 43228
    ###-###-####

Hayward Distributing Co. is NOT a BBB Accredited Business.

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