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Business Profile

Window Installation

Universal Windows Direct of Columbus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.28

Average of 67 Customer Reviews

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Review Details

  • Mallory L

    Date: 08/02/2022

    Mallory L

    Date: 08/02/2022

    Universal Windows staff , ****, ************ were nice, professional, efficient & cleaned up well. They arrived early 10:45am & were gone by 2pm. I hope they will install my next 4 windows.

    Universal Windows Direct of Columbus

    Date: 08/05/2022

    *******, we are thrilled to hear ***** ***** and ***** provided you with an efficient installation experience. Thanks again for trusting us with your home-improvement project.

  • John B

    Date: 08/02/2022

    John B

    Date: 08/02/2022

    The entire process was professional, pleasant, and something I will use again. Love the looks of the windows and was pleased with ********* work. I have already told others about my purchase of windows for our house. Thanks for being professional and friendly.

    Universal Windows Direct of Columbus

    Date: 08/03/2022

    ****, we are thrilled to hear ******* provided your with a professional installation experience. Thanks again for trusting us with your home-improvement project.

  • Chris P

    Date: 07/20/2022

    Chris P

    Date: 07/20/2022

    Servicemen were professional and thorough. The one gentleman who was helping with clean up was not as focused as the two installers this the 4 star rating.

    Universal Windows Direct of Columbus

    Date: 07/21/2022

    *****, thank you for sharing this feedback on your experience with us. We will be using your feedback to internally coach our team to provide a better customer experience moving forward. If there's anything else we can help with, please don't hesitate to contact us directly at ***************************************************************************************

  • Felicia F

    Date: 07/16/2022

    Felicia F

    Date: 07/16/2022

    I have had nothing but problems starting with the sales guy but mostly with the contractor and the only person remotely willing to help is the regional manager in **. The **** ************* who I have seen other complaints about has never checked on my issue or contacted me. If I knew then I would never have gotten Universal Windows. What a sham. I will be regretting this for the next 20 years for sure .

    Universal Windows Direct of Columbus

    Date: 07/18/2022

    *******, we are truly sorry to hear about your experience with us. We have reviewed your account and see our service team has attempted to reach out to you this morning to assist in resolving your concerns. Please return their call for further assistance in getting your concerns addressed immediately.

  • Loretta T

    Date: 06/25/2022

    Loretta T

    Date: 06/25/2022

    Universal Windows Direct installed 10 windows at my home. They were wonderful from the salesman to the installers. I love my windows!

    Universal Windows Direct of Columbus

    Date: 06/27/2022

    Thank you for sharing your feedback, *******. We are thrilled to hear our team provided you with great experience from start to finish. Thanks again for trusting us with your home-improvement project.

  • CHRISTINA H.

    Date: 06/22/2022

    CHRISTINA H.

    Date: 06/22/2022

    Our salesman was awesome, instalation took awhile and I felt bad ** there was only 1 guy

    Universal Windows Direct of Columbus

    Date: 06/23/2022

    *********, we are thrilled to hear our team provided you with a great experience from start to finish. We appreciate you being understanding with our installer as a one-man team. If there's anything else we can help with, please don't hesitate to reach out.

  • Frances R

    Date: 06/14/2022

    Frances R

    Date: 06/14/2022

    Very professional and stand behind their products. This the second we gave used them

    Universal Windows Direct of Columbus

    Date: 06/15/2022

    *******, we are thrilled to hear our team provided you with an exceptional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.

Universal Windows Direct of Columbus is BBB Accredited.

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