We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Hamad's Auto Repair, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Alexander K

    Date: 02/28/2025

    Truthfully one of the most heartbreaking experiences I’ve had with a mechanic…
    I’ve been going to Hamads for years but, after this, never again.
    I went to Hamads in August of last year due to my check engine light being on. Roger, the owner, advised me of a P0420 code (converter), stating that it needed replaced.
    After some time, in October, the check engine light returned. I called Hamads, had a diagnostic performed and once again, it was the converter. Roger advised me to get a full replacement. I asked, “I just replaced it with you guys? I don’t know much about cars, is it a different part?” To which he advised me it was the “front part this time”
    I once again paid a full charge for a converter replacement. Unbeknownst to me, it was the same part.
    After some time, the check engine light returned again and I did some research to find that Hamads installed the same part twice, charging me for both, totaling about $2,700. I brought this information to Roger’s attention to which he said, “huh, that’s weird” and took my car in for another diagnostic to find “all diagnostics normal, fill with premium fuel and if code persists, get a dealer part”.
    So, the light returned and I saved up money for a dealership repair. However, when I took my car to the dealership… they found in 2 hours what Hamads could not in months:
    1. The part was under warranty and the repair should’ve been free.
    2. The part installed was half the size of the OEM part, to which Hamads’ repair technicians forced into the vehicle, bending the supporting brackets. This happened twice.
    3. The flex pipe had been awkwardly welded to the converter.
    These repairs were invoiced at over $3,000.
    Given the circumstances, I asked Hamads to repair their misdoings to which Roger agreed. However, given that the repairs should’ve been free to start (since the part was under manufacturers warranty) I asked for a repair and refund to which he stated, “that’s an insane demand”.
    A nightmare and hard to trust.

Hamad's Auto Repair, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.