Complaints

This profile includes complaints for Beacon Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beacon Collision Center

  46 W Waterloo Rd Coventry Township, OH 44319-1117

  
• 

  Beacon Collision Center - Waynesburg

  8478 Waynesburg Dr SE Waynesburg, OH 44688

  
• 

  Beacon Collision Center

  2933 Salt Springs Rd Youngstown, OH 44509

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was involved in a hit-and-run causing front end damage to my 2017 Volkswagen Jetta my insurance company recommended a place I decided to go with Kempthorn motors because they are familiar with Volkswagen they own a Volkswagen dealership and my car actually originally came from Kempthorn Volkswagen and I trusted them and their name I drove my car in to their collision center on July 4 and the collision centers on ******** **** I literally drove it in there when I dropped it off and spoke to ********* that the service manager I explained to him that my brother passed away unexpectedly he help me buy that car help me put in the radio help me do some other mods to it they had a lot of sentimental value to me and regardless of the situation I was going to be purchasing my car if need be back from the insurance company so you would think he would take maybe a little care. I literally was crying as I was speaking to ********* about my car now while my car was there I called him numerous times checking up on the situation I am just seeing what was going on it was there for just a few days I have a month when I went to go pick it up I had called before I left said that my ride there was on a short lunch break to bring me there when I got there I waited 20 minutes for them to go get my keys after that 20 minutes we started walking around looking for people someone to talk to you because we had to go and I was told by ********* that my car would not start and that someone whoever put my battery and put it in upside down. I’m no mechanic but I know how to put a battery in a car my car was four years old every four years used to replace your battery that is what I did I said sir I put my battery in not only did I put my battery in but it’s a top terminal battery and I have a surround system in my car I have a converter hooked up to it to not blow you know anything my amp drain my battery etc. So I don’t have enough space to finish this. Can somebody please contact me l

  

  Business Response

  Date: 10/24/2022

  [BBB Transcription via Attachment]

  KC Collision Centers LLC d.b.a. Kempthorn Collision Center of *****
  ** * ******** *** ***** ** *****
  ************
  Response to Better Business Bureau Complaint
  
  Vehicle was received by customer drive-in on Tuesday July 5 th , 2022.
  Vehicle was deemed a total loss by insurance company on Tuesday 7/19/2022.
  Vehicle was picked up by tow company on Monday August 1st, 2022.
  
  Customer’s vehicle was driven to the shop by the customer with the front bumper missing a large
  amount of damage behind where the bumper was once installed. Due to the bumper being missing
  from the vehicle, a teardown of the vehicle was not required to write a preliminary estimate for the
  insurance company. Vehicle was parked next to the building awaiting final decisions due to the severity
  of the accident in the *** *** ********** system.
  After the drop off and before the vehicle was deemed a total loss many conversations were hard
  regarding the customer’s speakers and the sentimental value of the car with the office manager, *******
  ****.
  Once the vehicle was deemed a total loss, Miss ******* asked for advice on how to proceed with
  purchasing the vehicle back from the insurance company and if we could help obtain parts for the
  vehicle. ******* **** responded that the extent of damages to the vehicle was too severe and not
  worth the money to invest in. Though we sympathize with the customer and her personal connection to
  the car, we attempted to steer the customer from purchasing the vehicle due to the extent of the
  damages.
  When the customer showed up to pick up the vehicle after purchasing it from the insurance company
  the vehicle would not start. After multiple attempts by ********* **** to jump the battery, it was found
  to be too dead to jump correctly. At this time, we found the aftermarket battery was flipped on its side
  on the battery tray without the battery strap connected. The battery was placed correctly on the tray
  before jumping. Due to this, we offered two options. We could put the battery on a trickle charger to
  see if it would take a charge but that would take 5-8 hours and still possible not work if the battery was
  no longer good. The other option was to tow the vehicle from the premises at her convenience and at
  her own expense. The vehicle was towed that day at the customer’s expense.
  The vehicle was not released from Kempthorn Collision Center of ***** until the final bill of $720.56
  was paid in full by either the insurance company or the customer. The insurance company paid using a
  check. This bill consisted of 15 days of charged storage and taxes.
  Customer has been in contact a couple times with the Kempthorn Collision Center of ***** and ******,
  ** ** *******, and Kempthorn Motors to complain about damages to the vehicle that she believes was
  due to the negligence of her vehicle while at the shop. The first conversation had with Kempthorn
  
  Collision Center in ***** with ********* **** resulted in the shop purchasing a new aftermarket battery
  for the customer. This was done as goodwill and with compassion for the customer. The vehicle was
  taken care of in the same manner and handled as all vehicles are that are totaled by the insurance
  companies. Parked behind a locked gate and not touched until requested.
  General Manager of Kempthorn Motors and Co-Owner of KC Collision Centers LLC, ***** *******,
  offered the customer a discount on parts purchased at the dealer as well in hopes to help the customer
  out of a difficult decision.
  KC Collision Centers LLC will be doing nothing else to help with the decision made by the customer.