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Business Profile

Merchandise Warehouse

Village Store & Lock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 6, 2022
    Better Business Bureau 1E. 4th Street, Suite 600 Cincinnati, OH 45202
    Better Business Bureau,
    I'm not sure if you can help or not but I have tried contacting the manager, ***** of the Village Store & Lock located at 5319 S. Dixie Hwy., Cridersville, OH 45806. Phone number 419-645-4252 and no one answers the phone, I always get a voice mail not a person.
    I have been renting a storage space since 2011 with no problems. I have always purchased and mailed the money orders by the 25th of the month before they were due so they would be received by the 1st of the month.
    On September 20 I received a notice for an incorrect unit *** addressed to me but the letter was for a **** *****, *** ***** ***** **., *** *******, ** *****. The fetter states that the unit would be sold on September 19, 2022. I called and left a message for ***** and stated she personally sent back payments for several months because she does not accept partial payments. We have called Western Union where the money orders came from and the only check not cashed was the one we received on September 20, 2022 that was purchased and mailed on July 25, 2022 for August 1' payment. She did cash the money order purchase on August 22, 2022 and cashed by her on August 31" for the September Payment.
    The April 22, 2022 money order for May was cashed. The money order purchase on May 18, 2022 for the June payment was cashed on June 7, 2022. The money order purchased on June 22, 2022 was cashed on July 7, 2022 and was for July. The August payment was purchased on July 25, 2022 and was returned to me on September 20, 2022 with the notice the unit was sold on September 19, 2022. The money order was returned in the envelope I sent it in and it was postmarked July 27 in Columbus OH. The money order purchased on August 22, 2022 was cashed on August 31, 2022and was for the September 1" payment.
    I did not send an October payment because she said unit was sold. Today I received a text saying I didn't make an October payment and a late fee was charged.
    I have tried to talk to ***** several times and she never answers or returns my messages. How do I find out how to get my items from the storage unit. I'm not sure if it has been sold. I'm still working so it is not possible to go to the unit during the week when ***** is there. I am not going to keep sending money after she said unit was sold on September 19, 2022.
    Thank you
     
    ***** *****
    ** *** **
    *********, ** *****-****
     

Village Store & Lock is NOT a BBB Accredited Business.

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