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Business Profile

Sleep Center

Sleep Health Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company called me asking to send me new supplies in which I stated I did not want if insurance did not cover. They called me back and said insurance wouldn’t cover but still mailed me supplies and charged me. They have nothing but complaints for the same thing under there billing company name Respiratory Support Services LLC. I called them several times and they have not responded.

  • Initial Complaint

    Date:10/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a cpap machine that never worked properly. I was told that if I returned the cpap within 30 days I would not be charged. I returned the cpap within 30 days and was informed I would still be billed for supplies.

    I would like the account to be finaled with a zero balance. I returned all of the company's merchandise within 30 days.

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company provides my C-Pap equipment. They called me back in February or March of this year to reorder supplies, which I did. I have not received the supplies. I have called them several times. Their system hangs up on me half the time. I have left several messages with no return calls received. I don't know what else to do. I am paying a monthly fee for the equipment. I just want my new supplies.

Sleep Health Solutions is NOT a BBB Accredited Business.

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