Complaints

This profile includes complaints for Weatherseal Home Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weatherseal Home Services Inc.

  227 Munroe Falls Ave Cuyahoga Fls, OH 44221-2825

  
• 

  WeatherSeal Home Services

  740 Vista Park Dr Crafton, PA 15205-1214

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "whole house" with new replacement windows from Weatherseal in 2014 for my rental property located at *** ****** ******* *****, ** *****. They removed the old windows and installed the new windows which was a total of 16 windows for $7,00.00. Upon the completion of the contract, I was given a warranty. Everything has been fine until last year when the tenant (from 2015-2021) moved out and I discovered one window was broken along with several screens in other windows were torn. I've called several times to have the broken window replaced and the screens. First I was told the screens weren't covered under the warranty, then I was told the windows they installed were no longer manufactured and were they no longer in stock. They dispatched a technician who came out to check the window and he determined it was "broken." I was advised by him to call the office and they would send out a salesman to get a new replacement. Next, when I called to follow up on when were they sending out a salesman then I was told that I needed to find the serial number on the broken window and they would send it to the manufacturer to have it replaced. I called today to tell them I couldn't find a serial number on any of the windows they installed. After speaking with them today feel like they're giving me the run-around because they don't want to honor the warranty for the windows I purchased. To add insult to injury now they want to charge me a service charge to have another technician come out to check the broken window because the first technician that came no longer works there and he didn't specify/clarify what he meant by "the window was broken." I simply want the window replaced for which I have a lifetime warranty.

  

  Business Response

  Date: 12/14/2022

  JOB ADDRESS:  ***
  ******, *****, ** ***** (RENTAL PROPERTY)

  REVIEWED RECORDED PHONE CALLS WITH OFFICE/******** SUMMARIZED BELOW:
  

  3/16/22- Customer called because a window was broken by
  someone throwing a rock through it & 2 screens fell out of the window but
  didn’t know why because she wasn’t out of the house, it’s a rental property.  She was informed at that time the warranty does
  not cover the glass replacement because it wasn’t a manufacture defect.

  
  4/27/22 *** called & talked to ******** & let her
  know that the window is not under warranty because the window frame is broken
  & screen frames bent, not manufacturer defect.  Asked her to send pictures of SN so we can
  get her price to replace it.

  
  12/12/22- ******** called & said
  **** came out (we don’t have, nor have we had any employee named ****) &
  told her that her window was broken & that he was going to order a new
  one.  Said she was told by phone that the
  window was out of stock but would have to be ordered.  I reviewed the file & found that **** completed an inspection and note states a new window
  is needed.  I TOLD HER THAT HER WINDOWS
  WERE OUT OF WARRANTY (5 YR) EXCEPT FOR SEAL FAILURES & SHE SAID SHE HAD
  WARRANTY IN FRONT OF HER.
  I DID SCHEDULE ANOTHER SERVICE
  INSPECTION 12/22/22 @ 9-10AM ARRIVAL TIME ALTHOUGH PREVIOUS CALL ON 4/27 SHE
  WAS TOLD TO SEND PICTURES & SN SO WE COULD GET HER A PRICE TO REPLACE
  BECAUSE IT’S NOT A WARRANTY ISSUE.
  
  Unfortunately, the homeowner purchased windows that have a 5-year
  warranty with a lifetime seal failure warranty & the services required are
  not a seal failure, so the window is out of warranty.

  Customer Answer

  Date: 12/19/2022

   I am rejecting this response because: 1) The call made in March was about the broken window in the Kitchen window, and I filed a police report for that incident. These are two different windows Weathseal is referencing. 2) After I was advised regarding the torn screens weren't covered I had them repaired by a third party.  3) This compaint is for the window that's boken in the 2nd Bedroom facing the front of the house that I want replaced.
   warrant
  
  

  

  Business Response

  Date: 12/20/2022

  SERVICE INSPECTION 12/22/22 @ 9-10AM ARRIVAL TIME ALTHOUGH PREVIOUS CALL ON 4/27 SHE WAS TOLD TO SEND PICTURES & SN SO WE COULD GET HER A PRICE TO REPLACE BECAUSE IT’S NOT A WARRANTY ISSUE.  

  AFTER INSPECTION COMPLETED, ANOTHER REPLY WILL BE COMPLETED.

  Customer Answer

  Date: 12/20/2022

   I am rejecting this response because: I WAS NEVER TOLD TO SEND PICTURES ONLY TO GET THE SERIAL NUMBER.  THESE A PETTY ISSUES THEY KEEP MAKING, FIRST IT'S THE TECHNICIAN'S NAME WASINCORRECT NOW IT'S PICTURES.  I AWAIT THE IINPECTIONN 12/22/2022 9-10. 
  
  
  
  

  

  Business Response

  Date: 02/10/2023

  Business provided pictures showing that the sash window that ******** ****** is complaining about was damaged by her TENANT and is NOT WARRANTY.  The business provided the consumer an estimate to pay for a new window sash.

  Customer Answer

  Date: 02/19/2023

   I am rejecting this response because: Not because the
  window was damaged by the tenant, that's already been stipulated as fact.

  
   I'm rejecting the
  response because I was never provided an estimates of the cost of the repairs for
  the window as indicated in their response.  Since I never received an
  estimate I would gladly appreciate it if I could received one if they have it
  as they claimed.

  
  When the Technician came out in December I was very thankful
  for the inspection, the Technician was  very professional, polite and courteous.

  
  After the inspection I was advised a Sales Person would
  contact me regarding getting the window replaced.  I've been waiting for
  someone to contact me since December but unfortunately I haven't  received
  a call yet. 

  
  The fact is the window is broken and needs replaced regardless
  if it's under warranty on not. If they would please provide me with the
  measurements of a new replacement window in the estimated and the cost to replace
  it would I would be happy to set up an appointment to have it replaced.

  
  Sincerely,

  
  ******** D. ******
  **** ****** ******
  *****, ** *****
  Home:  ***** ********
  Cell:  ***** ********
  Email: ******************
  

   

  

  Business Response

  Date: 02/21/2023

  Ms. ****** was provided an estimate via email and a phone message left on 2/10/23 AT 3:09PM to replace the damaged sash by her TENANT and is NOT WARRANTY. 

  We will be emailing Ms. ****** a new estimate with a price to replace the entire unit with a new unit, in addition to the price the window will require to be capped again. 

  Thank you,