We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Battery Retail

Batteries Plus Bulbs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Retail.

Complaints

This profile includes complaints for Batteries Plus Bulbs's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Batteries Plus Bulbs has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a few weeks ago I purchased a battery for a phone the unit was faulty it would not charge I paid almost 40.00 for this I want a new one or my money back

      Customer Answer

      Date: 04/04/2023

      Consumer indicated to BBB by phone that she bought them at the Bellbrook location.

      Business Response

      Date: 04/04/2023

      we have a 14 day return policy which, if the cell phone she has was faulty, should have been found within that time.  we have a very easy return procedure by just stopping back at the location and doing the return at within this time frame.  the original purchase was on 3/4/23 for 37.35$

      we will reach out to customer and get this matter resolved.  as far as our records show, we were not contacted within the 14 days.  but i will still get taken care of.

       

      **** *******

       

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      On Saturday 12/03/2022 I went to Batteries Plus bulbs to get my iPhone 11 fixed for a cracked screen. After replacing my cracked screen, the ear piece on the phone would not work. I returned the following day Sunday 12/04/2022 to ask for it to be fixed since it was fully functional before they replaced my screen. The staff advised me that they will reach out to a manager and that the manager would come back and fix the issue with my phone and order the parts they damaged. On 12/06/2022 I got in touch with the store manager by the name of *****. ***** advised me that all they could do was put back on the cracked screen and refund me the money I paid without fixing the earpiece that they had damaged because there was nothing that they could do for that, so now I’m left with a phone that has a cracked screen and a damaged earpiece. I can’t see or hear any of my incoming phone calls because all the damage that was caused by the negligence of the store while replacing the screen of my phone. I spoke with a regional manager by the name of **** that was not able to help me and never returned my call. I paid $160.11 for the services, they will not honor the warranty of 6 months they gave me or fix the damages they caused to the earpiece of my phone while replacing the screen. They will only return the broken phone to me and refund me, but will not fix the damages they did to the device. The device is useless after the damage they did to the ear piece. I can’t take any calls since there is no sound. I need them to honor their warranty and acknowledge the repair to the earpiece they damaged. I need my phone repaired.

      Business Response

      Date: 12/07/2022

      I reached out to the customer and informed him that we could take a look at his phone again to resolve the issues it is having. If we are unable to resolve in store, the customer is aware we can escalate the phone to another repair facility to get fixed. The customer is satisfied with the plan of action.

      Customer Answer

      Date: 12/09/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *********

    Batteries Plus Bulbs is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.