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Business Profile

Car Wash

Whitewater Express Car Wash Yankee

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue I have isn't necessarily with this specific location but the company in general. I have just recently noticed that the company has been charging me for almost 14 months for an extra car wash membership in the amount of 29.99 these payments were coming out of my account on the 9th and 19th. I have addressed this issue with the company and explained that this charge is not valid and I have not been able to get a response from them for over 2 weeks now. Even after saying that the account that was invalid was stopped. I was still charged again this month for 29.99 incorrectly. Now they state they are unable to find the account in question after I have spoken with 4 different people that saw the account issue and were unable to tell me how it happened so now it seems like record of this being charged on the businesses end has disappeared. I have 14 months of bank statements showing these charges. Two are valid accounts and one is not. I have left multiple messages and emails with corporate and have been promised phone calls back which never happen. Can you please help me resolve this matter. The charges total over $419 since January of 2022.Plus this newest charge of 29.99 after the account was supposedly canceled.

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Consumers Additional Information

     

    Good afternoon ********,

     

    I am following up to a message in the BBB Portal.

     

    I have not been contacted from Whitewater car wash regarding this complaint.

     

    Thank you,

     

    **** ******

Whitewater Express Car Wash Yankee is NOT a BBB Accredited Business.

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