Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a laptop on August the 11th. As soon as I submitted the order and found out that it was $901, I immediately called to cancel the order. They sent me an acknowledgment email that the order was canceled and the money was sent back to my financial aid account. Well yesterday August the 16th I still received the laptop anyway after it was canceled. So me being honest and knowing that after I canceled it and they sent it anyway and I could have just kept it, but no me being honest she said she would speak to her manager and call me back, and she I mean renata waters, the accountant who sent me the email acknowledging the fact that this was canceled and I was refunded back. So I told him I didn't want it which a phone call that I had with another company that told me if they sent it to me anyway after they acknowledge the cancellation that it would be mine to keep but I didn't want to do it like that because that's dishonest. So you know they went ahead today and charged my financial aid account again for $901. And I cannot believe that they're doing this to students anyway Dell is selling the same exact laptop which is the manufacturer on their website for $699 with free shipping, so as much as most college students struggle during their college years they're trying to take from them a little bit more and cause them to struggle that much more. It is not my fault that they sent the laptop here. Fall semester will be my last semester ever at Sinclair, they didn't have permission to recharge my account for an order that was successfully canceled I want my money back, and I'll make sure that others know not to ever go to this college or order from their store they're the ones that's dishonest I want my money back I didn't give them permission to do it again! For the inconvenience and for my honesty that should have offered me at least some kind of deal on the laptop I want my money back!!!
Business Response
Date: 09/06/2023
Good Morning ********,
I had communications with ********* by phone and email.
Summary: A laptop she ordered and then cancelled the order was shipped to her home.
Sinclair sent a return shipping label for her to send the laptop back to Sinclair so we could complete the cancelled order and return funding to her account.
After a few back and forth discussions, ********* decided to keep the laptop.
So we are considering this issue closed.
Thank you for the follow-up, don’t have the original email on this from BBB so must have went to my spam.
****
Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told to file a tuition refund appeal for summer and fall 2022 and was advised by rep for that Dept to use same documents
Fall was denied to me using the same documents I asked if I could get them an additional document the rep said she was sorry she gave me wrong info and they wouldn’t look at it again
I lost my mother and had to explain my situation numerous times to several different people, very upsetting and note traumatizing for me I just want the two classes I with drew from and never attended to be refundedBusiness Response
Date: 12/19/2022
The College is closed for Holiday break December 19 to 26, 2022.
we encourage the student to contact the Sinclair Bursar Tuesday December 27th or after for tuition resolution.
Customer Answer
Date: 12/27/2022
Complaint: ********
I am rejecting this response because:
I did call them and they are still not willing to resolve the tuition issue for Fall of 2022 even though their agent told me use the same documents
Sincerely,
******* *****Business Response
Date: 01/04/2023
Sinclair Bursar team researched request, then responded to ******* on 12-27-2022 with a voicemail and the below embedded email.
*******,
I have just sent a voicemail concerning our
conversation. After reviewing the information, it was decided to still
only grant the 22/SU term and not the 22/FA term. The letter from your
advisor states that it is the student’s responsibility to drop unwanted or not
needed classes which is in accordance to Sinclair policy. You can submit
additional documentation if you have anything that is more relevant to the Fall
term. I am very sorry for your circumstances and wish I had better
news. If you have any additional questions or concerns, please feel free
to reach out to me either by email or phone.
Thank-you,
**** *****
Operations Supervisor
Bursar OfficeBusiness Response
Date: 01/05/2023
The Sinclair Bursar has reached out to ******* and discussed, and has granted a 100% refund as requested once they were able to get more information regarding the students situation.
Thank you,
**** ******
Director of Business Services
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