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Business Profile

Computer Services

Venus Wireless & Computer Repairs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a New Gallexy 12 phone from ????? wireless on Salem & Siebenthaler. I took it to Venus Wireless to have it flashed so I could change it from Boost to Cricket, and the attendant at Venus took my phone behind the counter and took my phone out of the case, then told me that my phone wouldn't turn on (a brand new phone) and went on to tell me that he would sale me a phone just like that one. So I took that phone home and charged it for two days and it wouldn't come on. I am very busy so I haven't been able to take it back over there. I have had trouble out of these guys from other countries, so I choose to contact you guys. because I though that if he was bold enough to take my phone there is no telling what he would do if I said that he stole my phone!

    Customer Answer

    Date: 07/19/2022

    I just want my Galxiy 12 replaced! I don't want to go back over to their store because of all the violence go on and with them being from Iraq or Iran I just don't want to confront them face to face if I don't have to. 

Venus Wireless & Computer Repairs is NOT a BBB Accredited Business.

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