We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Demolition Contractors

Steve R. Rauch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Demolition Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** *******

    Contract states "Backfill basement to existing grades" this grading job has horribly  failed. Backfill = soil, right? Although we accounted for soil settling, we did not expect a sinkhole, even worse a low spot feeding water into said sinkhole. We feel this displays subpar work and negligence on behalf of Rausch 

    Contract states "Grade site to promote damage"  One area is not draining due to poor grading. The water then flows to the sinkhole and creates a bigger debacle.

    Contract states again: "Grade site to promote damage" The parking pad area is a lake during a rain. Because your guy took all the gravel out and failed to "Grade site to promote damage"

    Bottom line up front, we will pursue this through other means. You ignoring us through phone calls and email is enough. 
     

    p soil.

    As seen in the signed contract Rauch states "Grade site to promote drainage" and as seen this was an absolute failure. Also "Backfill basement to existing grades" again, this has failed.

    It's fair to say that some settling may occur and we expected that, but this was not how it was supposed to have gone.

    I tried repeatedly to contact SRI by email and other means and have been ignored.

    If no recourse, may pursue other means

    Business Response

    Date: 03/22/2023

    Attached Is a copy of the contract with Mr. *******. The only area that we had backfilled was the basement area. The contract has no mention of top soli. Job was finished last year in June, 2022,

Steve R. Rauch, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.