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Business Profile

Flooring Contractors

Carpet Consultants Flooring
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Tyler C

    Date: 01/17/2025

    If I could this company negative stars I would. Scott Bailey the sales manager is the most unprofessional "manager" I have ever interacted with. He decided to hang up on us while we were voicing our displeasure with their services provided a couple months ago. This company quoted us to move some furniture so they could lay some new carpet down in our basement. Months after the service was completed we found they didn't move a piece of furniture that could have easily been moved (it was on wheels) and just cut the new carpet out around it and then left the old carpet underneath the furniture for us to find much later. After bringing this to Scott's attention he said he didn't believe that his employees didn't tell us they weren't going to move the piece of furniture to carpet under it. After telling him multiple times that the employees did in fact not tell us he said, "Well I believe them and don't believe you" and then hung up. I am writing this review to warn everyone out there to NEVER trust your business with this company, they will cut corners to ultimately hurt their customers and make ZERO attempt to make it right. Find literally any other flooring company in the area and you will be so thankful that you did. Absolutely disgusting company and employees.

  • Rhonda B

    Date: 01/10/2025

    I would give this company negative stars if I could, Scott the sales manager is the most unprofessional "manager" I have ever interacted with. This company quoted us to move some furniture and install carpet in our basement. Months after the service was completed we found they didn't move a piece of furniture that could have been moved (it was on wheels). They just cut the new carpet out around it and then left the old carpet underneath the furniture for us to find later. After bringing this to Scott's attention he said that his employees let us know they were doing this, when in fact they did not! We would have never agreed to that. After telling him multiple times that the employees did in fact not tell us, we asked him why he was believing his employees over a customer? He stated “he had documentation that the conversation occurred”, yet he wasn’t even here! His resolution was to have us get the piece of furniture moved and they would come back and “patch” the carpet. During the conversation, we told him to bring his employees back and we would show them how to move the piece of furniture, he then said “when we want to have a decent conversation to call back”, and then he hung up on us.. This job was for an elderly couple that would have never noticed this, which makes it even worse. I am writing this review to warn everyone out there to NEVER trust your business with this company, they will cut corners to complete the job even if it isn’t right. When brought to their attention they make a ZERO attempt to make it right. Find literally any other flooring company in the area and you will be so thankful that you did. Absolutely disgusting company and employees.

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