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Business Profile

Junk Removal

Unc's Junk Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i rejected the UNCS Junk reply because it didnot give a good answer why they will not refund me the $60. They advertised 10% senior discount and they refuse to give it to me which is false advertising to begin with. Second, every time I talked to them on the phone they stated they had MAILED out the check, which is a LIE, 4 times they told me that. Now its been 4 montha. I am not giving up on this and am trying to get my money peasefully without going leagally.

    Business Response

    Date: 07/10/2023

    We contacted the client about the suppose complaint over 2 months ago. We charged her our going rate for the job and she paid in full and said we did a great job. A week after completion of the job she contacted us saying we over charged her due to her saying we didn’t give her a senior discount. We spoke with her multiple times and she kept threatening us under duress saying she was going to sue us due to us not giving her the senior discount . We reached out trying to resolve the issue by giving her a 60$ credit on future junk removal services she refused and continued threatening us. She said she wants cash not a credit but we don’t offer cash offers at all we tried to explain that to her she got more upset and started threatening us more 

    Business Response

    Date: 08/31/2023

    We will issue her with a cash refund just to make her happy. Do not want to keep going back and forth.

    Customer Answer

    Date: 09/01/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

    Customer Answer

    Date: 07/10/2023



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ***** *******

    Customer Answer

    Date: 09/28/2023

    I have not received my refund from the business that they said they would send on 9-1-23. Multiple times I have sent them my address. Wish to open up another complaint on UNCS Junk removal

    Business Response

    Date: 09/28/2023

    We have contacted her via phone call no answer we are trying to meet in a public place to give her the money in person. Please have her send us a text message to ************ so we can meet at Walmart in Huber heights oh so we can give her 60$ 

    Customer Answer

    Date: 10/05/2023



    Complaint: ********



    I am rejecting this response because: I called them 9-28 we talked he promised to mail me a check on 9-29 and I would have it by Oct 2. He lied AGAIN. Hope you give them a DDDDD rating. They are not to be trusted. All I want is my $60



    Sincerely,



    ***** *******

    Business Response

    Date: 10/05/2023

    We sent out the check Wednesday. We do apologize a we were unable to send it out on Monday due to busy schedule you should receive it by today or tomorrow. Thanks for understanding  

    Customer Answer

    Date: 10/12/2023



    Complaint: ********



    I am rejecting this response because:As you read the response sent from UNCS last week stating they sent me the check and I should have it by Mon or tue at latest/ Well its Thursday Oct 12 and no check. See what I mean about them beeing liers



    Sincerely,



    ***** *******

    Business Response

    Date: 10/12/2023

    We sent out a  check to her our bank said it has not been cashed yet. We have tried contacting her multiple times 

    Customer Answer

    Date: 10/13/2023



    Complaint: ********



    I am rejecting this response because: they are lieing, they never called me as I have no record of  it on my phone. They are playing a game that seems to be going no where.



    Sincerely,



    ***** *******

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