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Business Profile

Laser Hair Removal

Godiva Laser, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2022, I visited the office for mid face filler. The NP did the filler. Not only was the healing extremely painful, but my face went numb on the right side a week or 2 later. Went back into office, I was given steroid dose pack incase it was on a sinus ( there isn't even a sinus located anywhere near the filler) but told to go to the ER incase its a stroke, but gave me steroids and let me drive. So not only is the NP unaware of facial anatomy, but gave poor recommendations. A year later, the filler on my LEFT side has not dissolved yet (per NP filler lasts a year), I went to a different company, and they stated I needed to go back to them since they know exactly where the filler was placed, since they did not use proper technique(per PA). I called requesting them to dissolve the filler since they medical records on location it is placed, I was more than willing to pay for it, just they know where it is. The NP ****** returned my call after speaking to the manager *****. ****** was very verbally aggressive, making false accusations of what I told *****, stating my phone call was being heard by multiple people. ****** then refused to even see me to dissolve my filler that they placed, saying it was fine a year ago, and it wasn't from them, stating she would contact every med spa around to see if I got filler there to make sure it wasn't from them. I then asked for my records so someone else can properly dissolve it, and they refused to give me my records. So not only will they refuse to see me, and assess the situation or my face, they're refusing to let me get proper treatment without giving me my records.

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