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Business Profile

Lube Services

Jiffy Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Lube has 13 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this establishment for an oil change. After one week, the engine started smoking. My daughter looked under the hood and saw there was not enough oil. We had to stop at a gas station and put oil in the car, upon checking the receipt I realized the store didn't do half of the services on the receipt. My daughter called the manager, Will. Wil said to bring the car in to be checked. Will advised that everything looked fine, no leaks. The reasoning was that maybe the car just burns more oil. First of all, I guess the car did look fine after I put the oil in it to stop it from smoking! That was not acceptable. I paid for the services on that paper including the oil change, and the services were not provided. Will was not helpful. I want a refund.

      Business Response

      Date: 03/14/2024

      March 14, 2024

      Via Internet

      Better
      Business Bureau
      Attn: ******** *

      Re: William
      Barnett Case #********


      Dear ********:

      Thank you for
      contacting us regarding ******* *******’s complaint and the Jiffy Lube service
      with his 2009 GMC Acadia.

      *** ******* brought
      his 2009 GMC Acadia into the Jiffy Lube store on February 26th. At
      the time of the service his Acadia had 151,279 miles on it. According to our
      company’s records this was the first time his GMC Acadia has been serviced at
      any of our Jiffy Lube stores. Since the Jiffy Lube store manager was not able
      to verify any issues when *** ******* brought his vehicle back to the store
      location, reimbursement was not offered at the store. After speaking with the
      store manager and district manager, on a customer relations basis only, our
      company can offer a gift card towards a future Jiffy Lube service if that is
      acceptable to *** *******. Please have *** ******* contact me directly if he
      wishes to accept our offer.

      Thank you
      again for contacting us and if you have any questions, please feel free to
      contact me at ************

                              Best Regards,


      **** *.
                              Customer Claims Manager

      Customer Answer

      Date: 03/22/2024



      Complaint: ********



      I am rejecting this response because:

      I don’t plan to come back so a gift card wouldn’t do me any good. I would like a full refund. 



      Sincerely,



      ******* *******

    Jiffy Lube is NOT a BBB Accredited Business.

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