We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mulch

Glenda Swartz Mulch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mulch.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of Swartz Mulch for at least 12 years and I have never had an issue. I typically buy 3 yards of mulch and recently I have had it delivered. On April 19 I ordered and paid for 3 yards but when it was delivered I only received 2 yards. I even told the driver that the amount seemed low.

    Normally the 3 yards will cover all of my flower beds. This time it was drastically short. In addition I record the number of wheel barrows of mulch I distribute and where it goes. This data shows I only about received 2/3 of what I normally get. Here is the data:

    2023 2024
    Front - 19 19
    Side - 10 10
    Back/deck area - 15 14
    Corner of back - 3 3
    Top of Hill - 13 1
    Extra - 8 0
    Total - 68 47

    I used the same wheel barrow. This shows I was applying the mulch the same as the previous year but I came up short and only got 69% of the mulch.

    I called into the office on the same day and they said Brandon was positive he loaded 3 yards into the truck. They said all they could do was sell me another yard but would not charge me for deliver. I asked to speak to a manager or to have one call me but this did not happen.

Glenda Swartz Mulch is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.