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Business Profile

Online Retailer

Wild Roots Creative

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought product online from this store. #*****. The order was never deliver even though they said it was by the USPS. I life in a single family home. We have a central area in the neighborhood where everyone has a locked mailbox for their mail. **** who answered my email told me to check that the shipping label address was correct and with he USPS for delivery prior to helping me. I went to them and they showed the GPS took the package to this group of mailboxes but they have no way of confirming which box it was actually put into. They stated the mailman most likely put it in the wrong box if I did not receive it.

    I then explained this to **** who had said if they delivered it to the wrong house he would help me. He then told me I had no way of proofing it was not delivered to me. Even though he had previously stated he would gladly help me. I paid for a product and I should be refunded or have the product delivered.

    I should have looked at their facebook page and instagram page better. I would have noticed they do not allow reviews or anyone to comment on their posts.

    Business Response

    Date: 10/10/2024

    Hello.  I understand how frustrating this is. It's not good for our business and it's extremely frustrating for the customer.  We are a very small business and rely on the USPS to deliver our products in a timely manner, and we have to rely on the digital details provided by the USPS.  We can see that the tracking for this package says "delivered."  The address on the label was correct and the GPS location of the delivery is correct.  We have to rely on these details provided by the USPS. We do go out of our way to help with packages that are lost, damaged, and RTS (returned to sender) for various reasons.  If a package is not delivered according to the tracking we will do everything we can to track it down or file a claim and resend it.  But in this instance the package is described as delivered.  In most cases when a package is inadvertently placed in the wrong box, the recipient delivers the package to the correct address. Packages can also be picked up by others that have the key (spouses, roommates, children etc.). This is an unfortunate situation and we wish that the experience had been positive for the customer.  

    Customer Answer

    Date: 10/10/2024



    Complaint: ********



    I am rejecting this response because: what they are failing to even acknowledge is that I have a community mail box location. The GPS will show the location of boxes for 75 houses. I reached out to neighbors that have boxes in my same box group 10 neighbors none of them got it. I posted in the neighborhood facebook group and no one replied they had it. The post office can not with GPS confirmation confirm it was in my box just that it in that area. I spent $120 and their solution was a $30 coupon so they can get more of my money with me having nothing to show for it. They maybe a small business but this is not how you treat customers especially if you want your business to grow! 



    Sincerely,



    ***** ******

Wild Roots Creative is NOT a BBB Accredited Business.

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