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Business Profile

Orthodontist

Gem City Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into gem city on 10/24/23 to ask them for a transfer to my new orthodontist. I communicated to them that I’ve been trying to contact them for over a year and how four of my teeth are in pain and are cracked open. We also have left messages. I was met with attitude and rebuttals saying that wasn’t true and the orthodontist has been answering the phone for the past year and hasn’t gotten any messages. My mother called right before I walked in the office that day and her call wasn’t answered, but when I walked in the orthodontist was sitting at the front desk and answered another call in front of me, but didn’t answer when my mother called. We have left several messages with no call back and their voicemail says 1-3 business days for a callback. My new orthodontist was called in front of me to get their email to send my transfer paperwork. I was told before I left they would sent it, it has been over a month and my transfer still hasn’t been sent over so that I can get the treatment I need. My mouth is in constant pain and my dentist can’t fix my teeth because there are brackets on the teeth that need fixed.

    Business Response

    Date: 11/28/2023

    These records have been sent to Ryckman Orthodontics

  • Initial Complaint

    Date:10/31/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact this business for the last 60 days and they do not return my calls or answer their phones. I have left several messages asking for a reply and I get no call back. I have even said in the message that if they no longer want my son to return there to call me back so I know but I have not gotten any reply. This is very unprofessional.

    Business Response

    Date: 10/31/2022

    We have not received any voicemails from this person but would be happy to reach out to her to resolve any issues she may have

Gem City Orthodontics is NOT a BBB Accredited Business.

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