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Business Profile

Pest Control Services

Ladybug Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Third and final insect service was never completed as agreed and paid for.
    ****** ******* refused to fulfill her contractual obligation.
    Ladybug Services also broke a window during servicing, and denied.
    Regardless of the broken window, ladybug services’ third and final treatment is still outstanding and it would be much appreciated to have the issue resolved.

    Business Response

    Date: 09/20/2022

    The person making the complaint is not our customer. He is the new owner and we had never done business with him we completed the job we had with the previous owner. The Apt bldg. was treated twice and trash out for which we were hired the building was infested and we recommend more services to the new owner but he wants services for free. He has been attacking me and other business when he does not get his way. I would like to file defamation of character for all the false complaints.  

    Customer Answer

    Date: 10/19/2022



    Complaint: ********



    I am rejecting this response because:

    The previous owner understands there was a third treatment owed. 

    The previous owner also signed an affidavit allowing me to pursue ladybug as service was never completed.

    The quote outlines a third treatment is owed. 

    Both real estate agents spoke with lady bug as well and can confirm in addition to my self and the previous owner a third treatment is owed. 

    Lady bug has canceled the third treatment saying she (******) “does not care what the paperwork says” because the building has changed hands. 

    Re: complaints on other businesses - not sure what lady bug is referring to - maybe they could attach some general supporting documentation as I have?



    Sincerely,



    *** ***

Ladybug Services, LLC is BBB Accredited.

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