Complaints

This profile includes complaints for Spartan Plumbing and Drain Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spartan Plumbing and Drain Cleaners has 4 locations, listed below.

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  Spartan Plumbing and Drain Cleaners

  446 Windsor Park Dr. Dayton, OH 45459

  
• 

  Spartan Plumbing and Drain Cleaners

  1905 Woods Dr Dayton, OH 45432-2240

• 

  Spartan Plumbing and Drain Cleaners

  35 Tahlequah Tr. Springboro, OH 45066

• 

  Spartan Plumbing, LLC

  1329 E Kemper Rd Cincinnati, OH 45246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spartan knew I was working with city & they had to meet all the city’s requirements for new water line. They wanted me to sign off on job being done when the pipe wasn’t even connected in basement, took over a week to get that completed. Now they’re refusing to provide their insurance & workers comp paperwork to the city, which means the city is refusing to complete their part. Also, part of their quote was replacing sidewalk, but they didn’t have to do that, when I called to asked if they adjusted the price, no one called me back.

  

  Business Response

  Date: 09/03/2023

  Hello, I (**** ********) will investigate this once I get into the office on the next business day. You will hear from myself or another Manager by 5pm Tuesday, September 5th. I apologize for the inconvenience!

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called over concerns of a possible drying up well and sudden dirt appearing in the water. Spent $169 on a water test, and the rest of the time was spent trying to hard sell me an overpriced $6000 water softener system, which didn’t really address my main concern of well supply. Felt like I was working with a Kirby vacuum sales person, not a plumber.
  
  ******* is a liar! He left his test kit behind. I read the test as we had very low iron. I had ****** ******** retest the water and they concurred we have very low iron levels. They also said our well pump is failing. So I paid $169 for a test they lied about just to try to sell me an Overpriced water softener system I didn’t need and I would have still had a failing well pump.

  

  Business Response

  Date: 06/19/2023

  Hi ****,

  Thank you for reaching out to us about your concerns with the recent service in your home. I reviewed your comments with our Customer Care Team and Technician on site. After reviewing we have decided the $167 charge that was accepted by you and signed off at the time of service we will not be issuing a refund.

  In reviewing your service notes and documentation, it looks like you were given accurate information on the field water test which said trace amounts of iron, manganese and hardness of your home. We offered options for water treatment, well water draw down test, pump protection, water quality test and a well water protection pressure switch. All options were rejected except for the water quality test. The water test was completed and Services were completed. If you have received an additional opinion that differed from our summary of findings we would refund the cost of the water quality test. Since the findings from the other company were the same as ours and you chose them due to pricing we will not be issuing a refund.
  

  If you have any questions or comments you can call our office anytime at ************ or send us an email to: [email protected]. Thank you and have a great day.