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Business Profile

Restaurants

Godlove Family Restaurants

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Godlove Family Restaurants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Godlove Family Restaurants has 54 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 books of McDonalds Valentine coupons from Beavercreek McDonalds from manager. I was told to disregard the expiration date and all 4 could be used on each visit. I gave coupons to my grand daughter. She tried using all 4 today. She was told she could use only one. I called Linden Ave McDonalds today and asked for manager and she said they had no customers that used those coupons today. She also said she could come back and she could use all4. I asked her 3 or 4 times for her name and she would not give it to me, but she would not honor the 4 coupons all the time. I then told her that I am contacting McDonalds CEO and Chairman of Board Mr. ***** *********** and Trip Advisor on this matter. She hung up on me and I called back and hung up on me again. Icalled back a third time and they would not answer.

      Business Response

      Date: 04/16/2025

      In regards to this complaint, unfortunately we do not sell Valentine's day booklets at the Linden Avenue location.  In order for the customer to receive a refund for the purchase of the coupon booklets he would need to go to the location of purchase.  On all McDonald's coupons it states only one coupon per visit per customer.  If the Beavercreek manager promised him that she would take all expired coupons in one visit, then he would need to visit that location.  There is two in Beavercreek, I'm not sure which one he originally went to but one is a different franchise from our location at Linden Avenue and one is a corporate location.  We regularly take coupons from different McDonald's but we do abide by one per visit per customer. 

    Godlove Family Restaurants is NOT a BBB Accredited Business.

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