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Business Profile

Self Laundry Service

Spin Kemp Laundromat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 6, I used their ATM and requested $40, only $20 was dispensed with an error message on the ATM screen but $40 still came out of my bank. The owner took a picture of my ATM receipt and said he'd look into it but I never got that $20 back. I've contacted the number they have posted so many times and never have gotten any response. I've also contacted about the $6.50 I used to wash, and when it was filling up with water, it just turned completely off so I had to transfer my clothes to a different washer and spend another $6.50. and their money changer machine also took $1 from me without dispensing quarters. I've contacted multiple times via the phone number posted as well as their website and have never gotten any response.

    Business Response

    Date: 07/29/2024

    Customer has been informed that the ATM processor has determined that she is wrong. 

    she also never let us know about the washer or the $1 in the changers. 

    she will be mailed a refund of $7.50 to the address she filed. 

    she has also had Google reviews that have been removed due to inaccuracy. 

    she has been in our store and frequents us still to this day. 

    she takes money from our dryers and will be trespassed next time she is caught.

    she Needs to find a different laundromat to frequent. 

    Customer Answer

    Date: 07/31/2024


    Complaint: ********

    I am rejecting this response because: nothing I said is inaccurate. I provided a screenshot of the text messages I sent to the number posted, and that I never got a response. Your ATM  said it dispensed $40, so please show me the video of it dispensing $40 and not $20. 

    Change from the dryers never leaves your laundrymat so I don't get the issue there really. 

    Just because your ATM messed up, doesn't mean I should stop washing my clothes there? I tried reaching out numerous times, numerous ways, and had to go to this extreme to get a response which is all I wanted. My review wasn't inaccurate. Unfortunately for me, you're the only one with video proof that I'm not wrong. 


    Sincerely,

    ***** *****

Spin Kemp Laundromat is NOT a BBB Accredited Business.

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