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Business Profile

Wood Product Sales

E.G Wood products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Product Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 22, I placed an order with the owner for some flower boxes. Per his request, I sent him a $50 deposit (through Venmo). He told me that the boxes would be made and delivered in early February. I've never heard anything from the owner after that initial order/conversation. I tried to message him multiple times through Facebook, but he's not returning any messages. I saw another customer was having the same issue. He won't return any message. I want to have my boxes built, as agreed upon. Or, I'd like my deposit returned.

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered fence panels from him and he gave me two dates to choose for delivery. His name is *** ********. I chose a date and he gave me a delivery time from 1-4,. He asked for a deposit of $130 which I did. I contacted him that Monday and he responded on track for Fri. Fri. I contacted him but did not get a response from him until after 12:30 that he was not coming. I was upset and let him know he should have initiated communication. My husband had stayed up working nights waiting on him. We set up a time 12-3 that following Sat. I contacted him Monday and he said on track. I contacted him that Friday and he once again said was not going to make it. I told him I'm canceling and want a refund. He said he would that evening. Later he said he couldn't refund me until Monday or Tuesday. I still have not heard or seen my refund. His fb marketplace is unavailable. I contacted him via his fb but still have not responded. I requested $130 through cash app and he has not responded.

E.G Wood products is NOT a BBB Accredited Business.

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