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Business Profile

Billing Services

Defiance Utilities Billing Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On oct. 10 2022 I went into the office defiance ohio utilities to let them know I needed my service turned off on the oct. 11th. I brought with me the deposit receipt and asked if there was anything else I needed to do. I was promised by an employee that after the last bill I would receive the rest of my deposit if any. But to make sure after a few months to call because the company does not always refund the money per verbal request. So 12/09/2022 this morning I called. I was told I needed to bring in the receipt and last payment. I go I was promised that the last bill would come out of the deposit and be sent back to me if anything that was left. She goes well we need to see the receipt. I let her know I am 15 hr.s away and have already brought it in. She then said something about sending me an avadavat. I figured it meant something to do with them sending me a check. Instead it was an acknowledgment saying I have lost the receipt??? So I found my receipt in my paperwork and sent her a photo copy and asked for my money back. No response. I also do not feel I should pay a late fee when they promised to send me my refund back and never have. I have been told by others they rip people off this way.

    Business Response

    Date: 01/05/2023

    [BBB Transcription via Phone]

    We have tried reaching out to the consumer several times. She received the late fee and deposit back in October. Her balance is at 0.

    Customer Answer

    Date: 01/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ****

Defiance Utilities Billing Office is NOT a BBB Accredited Business.

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