Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised as one owner. Theres 4 all together. Said it was a truck from *****. Found out it was only in ***** for a 100 miles. Then sold in ******** then to ****. Was not told that before or I would not have purchased. Tried to work something out but the dealership said no. I feel this dealership provides false information for a sale

  

  Business Response

  Date: 03/24/2025

  The customer called us to tell us the vehicle was not in ***** its whole life, we never said it was in ***** it's whole life, we said it was Titled new in *****, we can't control where a vehicle is driven once it gets sold. Our AutoCheck shows the vehicle was in *****, that's what we had to go by. Customers, especially businesses, drive their vehicles all over the country, we can't and don't control that, nor do we have the knowledge to pass that on when we sell them pre-owned. There is nothing wrong with the vehicle, he is speculating that something could be wrong with it down the road because it was supposedly driven in ******** instead of *****. ***** miles from now or ******* miles from now, if something does happen to the vehicle, it was going to happen no matter where the vehicle was driven prior to.  

• Initial Complaint

  Date:05/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB Transcription via Ohio AG]

  1 month ago, caller purchased an '07 Ram 2500 for $13K from Estle Chevrolet Cadillac. The truck was
  sold as is and the caller did some work on the truck. A week ago there were transmission issues and the
  caller took the truck to the dealer. After a week the dealer was not willing to fix the truck. The caller
  thinks the truck was misrepresented and it should not have been sold knowing the transmission was bad.
  
  

  

  Business Response

  Date: 05/22/2024

  Unfortunately, on a 17 year old, ******* mile vehicle it is impossible for us to foresee a transmission issue, and that is why we sell the vehicles of this age and mileage AS-IS... I also have no idea what the consumer may have towed with the vehicle after its purchase, he may have towed more than the truck was capable of handling, unfortunately I don't have that answer either.... The vehicle was not misrepresented in any way, thus the customer even sates that they knew it was purchased AS-IS....

• Initial Complaint

  Date:04/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2023: Purchased a 2019 Jeep Cherokee from Estle Chevrolet, Inc. located at 1515 N. Clinton Street, Defiance, Ohio 43512. (419) 782 - 8015
  Signed paperwork and spoke with **** *******. Before signing papers, asked if the car had been in any accidents... was informed it had not been.
  
  December 2023: Noticed fluid levels were extremely low & front end looked rebuilt. After asking having the car checked for any leaks, I asked **** if it had been in any accidents. He sent me a report that showed it was in a collision with an animal in 2020.
  
  January 2024: Researched options for how to proceed with information that was withheld at the time paperwork was signed.
  
  February 28, 2024: Informed **** that the car was continuing to show signs of issues, and because of not being initially informed of the accident on the car, **** agreed to find a replacement vehicle for me.
  
  March - April 2024: Continued trying to reach a resolution with ****; have not heard back since March 19th. Does not answer phone calls.
  
  I could not upload the videos of the electrical issues that were shared with ****. The purchase contract and bank documents are included.

  

  Business Response

  Date: 04/22/2024

  When the customer was at the dealership, they test drove multiple vehicles that day to determine which vehicle they wanted to purchase. They asked multiple and different questions about each and every vehicle that they drove that day, some of the questions were about accidents and auto checks and some questions were about maintenance records and so on. the same questions were not asked about each vehicle, if I was asked about an accident for that particular vehicle, I would have pulled the auto check and read it as it showed. I have tried to find a replacement vehicle for the customer in the same price range so that the payment doesn't escalate for them, but $16,000-18,000 Four-wheel drive SUVs are hard to come by in this market. I think something that should be noted here is this, ******'s father is one of my best friends, I would never not try to help anyone, let alone one of my best friends children...We had the vehicle in our service department for almost 10 days to try and duplicate the problems that the customer is complaining about, unfortunately we were unable to duplicate any of the issues being complained about,,,,, we test drove the car multiple times without being able to make the car act up so to speak.... I would love to be able to find a resolution to this issue myself, but we can't duplicate the problems and I don't have a vehicle to replace this one with at this time because of the cost and payment needed by the customer.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I never once had a phone conversation saying that I understood I signed an “as is” contract. Having a car have MULTIPLE lights on less than 24 hours after purchasing is ridiculous and something should have been done. I tried speaking with the sales lady **** myself, as well as my fiancée and she had no desire to resolve the issue or even offer to pay HALF of the cost I had to pay to fix all of the issues that came on less than 24 hours after purchasing. Even when going to the Volvo dealership to have the problems fixed, the Volvo serviceman told me that Estle paying me back for the issues is the LEAST they could do after purchasing a FORTY FIVE THOUSAND FOLLAR VEHICLE FROM THEM. How is it that a dealership that I didn’t even purchase my car from agreed with me, but the ones I did buy from didn’t even care? Not to mention they were going to let me drive off the lot with less than 10 miles of gas in the vehicle  if my fiancée wouldn’t have noticed and said something, they wouldn’t have even cared  and yes, I did make a post regarding the issue on social media and I’m glad I did.. as more than 30 people responded to the post complaining of similar issues they had with Estle’s and one female even said she had to go as far as SUING Estle’s for selling her a faulty vehicle that broke down less than a week after purchasing while traveling across country with her young children. As a small business in a small town, I am appalled that they acted this way and I will stand by my response. The almost $600 I had to pay to get the vehicle fixed should have been repaid to me and still should be. I will not settle for less. Sorry not sorry. 

  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 01/26/2023

  The one light was for low voltage to a component, we are not a Volvo dealer so we had to research how to repair the issue. We were told that by driving the vehicle it would create charge and therefore POSSIBLY fix the issue simply by driving the vehicle, most car batteries will recharge as they are used.  We relayed the message to Ms ******.... Ms ****** purchased the vehicle AS-IS, we were and are under no obligation to fix the vehicle after she purchased it... She acknowledged as much to us when she called us, her exact response was "I know I signed your form that I am purchasing this AS IS"..... As far as the other 2 lights that came on, I was never aware of them, so I have no idea what lights they were or what caused them to come on, or what the repair was that was needed. Again they would have fallen under the AS IS category, an extended service contract was offered to Ms ******, she declined to purchase it.... We try to be reasonable, but less than 24 hours after she had her car repaired, she was blasting us on Social Media, I lose my desire to help when I get multiple phone calls or text messages showing me her post slamming my business... A professional response or walking in the door asking for a resolution would have went a lot farther. I'm not saying that we would have or could have helped her, but we may have had more desire to try....