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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Lukas M

    Date: 08/16/2024

    I was never talked to as human. I had to ask or I would never know what's next. How do I care for 9 teeth being pulled. What to expect next. I was always wondering what was next. I had a bad traumatizing moment with the teeth being removed. Three times I had to yell because I felt the tooth braking at my jaw bone. Hurt like crazy. I wanted out of the chair but I stayed committed. I've never knew that kind of pain. They all would always talk to there team about me but very little to me, I wasn't even warned and ******************************* started sawing my teeth out. I have a huge phobia from that. I've been to 5 different dentist and none were this bad. I would be left alone for 20 to 30 minute's or longer every visit. While they would work on other people. No closed doors so everyone's personal info/problem everyone heard. So after getting molds done with my teeth in I got a healing denture. The denture is filled with little crevices every where. The thing holds food bad. 30 days after surgery its time to fill healing dentures with a soft lining. Never seen Doctor on those visit's. 3 total in 6 months. Dental assistances were always new hires. So I got one the first time I filled the healing denture that filled it so full it went in my throat and I could only breath through my nose. It has to stay in for a couple minutes to take shape. That was another moment were I was wondering if I should continue. I had multi problems every fill. Couldn't get my denture out one time. I asked not joking, if she used the wrong glue. Final denture time. They broke the mold but still made a denture. Then assistance "no Doctor" jams them in my mouth. They hurt super bad. Rescheduled me and still hurt bad. Grinded them down so much there was 2 holes one on each side. Still jamming them in my mouth. I finally left and talked to Operation manager *********************************. She explained I had not paid for my final denture yet so she's fine with my never returning. Laughed at me. I cried walking out.

  • Kristina W

    Date: 12/17/2023

    Kristina W

    Date: 12/17/2023

    They are awful! They take advantage of customers who are in pain by talking patients who are in pain and vulnerable to get the Care Credit card and then max out the patient s credit before any work is done. Then they refuse to credit the money back on the card until after interest spikes on the card(up to 6 months) How they can charge patients more than whats quoted as well as service that was never done just seems like fraud. Dont go here if you do you will over charged GUARANTEED!!!!

    Aspen Dental

    Date: 12/18/2023

    I am so sorry about your negative experience. Someone from the office will be in touch with you shortly.

  • zachary h.

    Date: 11/16/2022

    zachary h.

    Date: 11/16/2022

    I paid cash money up front to have dentures I got my Temporaries and they were supposed to make me permanent they sold me the premium package and let's go back to when I made my appointment they told me it would be 3 weeks my teeth was hurting really bad when it come down to what kind of insurance I had I told him I have nothing I will be paying cash all of a sudden I got a next day appointment of course they told me what they would be doing I have a list of everything I went and had my teeth extracted and they set Temporaries and they are now broken during covid everyone was to stay home so I did I never picked my teeth up went to go back to get my teeth after the covid scare calm down they told me my teeth wasn't in their office and that they had to throw them away supposedly the premium teeth I bought they told me they would warp sitting on the shelf so they threw him away so then I asked for them to remake them they told me they would have to charge me for something I already paid for so I asked him what did you do with my permanence they gave me the biggest runaround I called all around and kept getting the runaround my doctor that was there was no longer there but the company itself would not replace my teeth they threw away if you are a cash customer don't pay up front make them do the work first then they lied to me and told me they sent it back to the insurance company the money for the permanence then I proceed to tell her I paid cash she backtracked once more I went in to talk to the doctor he didn't like that I was upset for me wanting my teeth the UPS the letter to me and said they are no longer taking my care provider in the dental office they're refusing to give me my teeth I have no teeth now

    Aspen Dental

    Date: 11/02/2023

    I am so sorry for your negative experience. Please send your date of birth and phone number associated with your Aspen Dental account so I can look into this further.

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