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Business Profile

Lawn Maintenance

Defiance Lawn Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Damaged Curved brick in yard with lawn mower as well as damages to deck. Siding was also damaged and there is a hole i siding from Trimming grass around the house with the
    trimmer.

  • Initial Complaint

    Date:08/17/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Defiance Lawn Care and signed a lawn, landscaping, & fertilization contract to start in the spring of 2022. The contract clearly explains the services and the time frame in which the services were to be completed. DLC did not follow through with numerous services. I submitted a 30-day notice on 8/1/22. The owner took 16 days to send a very unprofessional response and made personal baseless accusations and innuendos. We had numerous issues with this company, but we always addressed them professionally and treated him with respect.
    Specifically, these services were not completed as written in the contract: 1) No spring cleanup ever occurred even after contacting him about it numerous times. He never did provide a reason as to why this wasn’t done. 2) Maintaining landscaping beds in a weed free manor throughout season did not happen. One walk through spray weed treatment occurred on 5/16. Never touched again. 3) Fertilization - Insect treatment in spring never occurred. Only 3 fertilization applications were applied on 4/20/22 (1 Fertilizer 2 Broadleaf weed spray 3 Crabgrass control agent.) Yard is showing weeds for first time in years. Discussed with him at meeting on 6/29. Said he would be back to “spot treat” areas but never did. We rehired Weedman and they came and assessed and treated our lawn on 7/25/22. I have attached their assessment of our lawn in its current state under his care. I had to pay them to basically redo everything that he supposedly did on 4/20. 4) Aerating and Over-seeding - Never occurred in spring as contract states. 5) Pruning & trimming in the spring never occurred despite us asking about it several times. Finally, this was partially completed on 7/21/22. The shrubs between the house and the driveway were missed completely &the dead growth from last years plants were not removed. 6.) The mowing has not met the expectations laid out in the contract. It has not been mowed weekly is often very overgrown. See attachments for details.

Defiance Lawn Care is NOT a BBB Accredited Business.

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