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Business Profile

Remodeling

McCandless Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problems started 03/21/24 when per the contractor's request, we had to move our gas line. With rain issues, this wasn't completed till 05/28/24. I've been repeatedly promised work will be done, then he dropped off the face of the earth. Wouldn't respond to text messages or phone calls. I had to resort to using other peoples phone numbers to call from because he wouldn't respond to me. We went through kitchen designs. Throughout this entire time, he kept requesting money for things so I would Venmo him or leave him a check. Again, nothing happening. Supposedly kitchen cabinets were ordered 07/02/24. He's told me they are in a storage unit, but again, we have seen nothing! Nothing has happened the entire 2025 year but excuses and promises.

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired **** to replace three windows in our house four months ago and have yet to see the windows.-He gave us a quote of $2500 for two large windows, a small one, and labor on September 8 -We paid $1450 on September 12th and he said it'll be 4-5 weeks for windows to come in -We sent him an email checking in October 16 -He emailed back on October 18 that windows are in but will be a couple weeks before able to install -We checked in via email November 4, and 11 about when he can schedule installation no reply -He called us November 22 saying phone issues it'll be a couple more weeks - We checked in via email December 27 and 31 about when he can schedule installation no reply -He emailed January 12 that he would call next day and here we are January 15th no call yet -We have tried to call him also throughout this process but he never answered we did leave at least two voicemails

    Business Response

    Date: 02/12/2025

    (Transcribed from phone call) 

    The business continues to work with ******** for a refund and his bank to straighten out his finances. 

    The business fully intends to continue working with consumer to rectify the situation. 

McCandless Contracting is NOT a BBB Accredited Business.

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