We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Snappy's Automotive
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On two separate occasions i took my vehicle to snappy for repairs. Two years ago, the vehicle was leaking oil. I took the car there and they stated they found the issue along with a few other things. The care was sitting for a few months after received it due to travel. When i drove, it we noticed it was still leaking just not as bad. I took the vehicle there two weeks ago with the same issue. They said they once again found the issue along with some other issues. They quoted me with two different amounts one to fix the leak and the other for some other issue they stated was causing an issue that i was unaware of. 1900 dollars later and them having the vehicle for over two weeks it's still leaking. When i picked the vehicle up they assured me the leaking was fixed. I called them to inform them it was still leaking, and they stated to bring it back in. I told them i could not part with the vehicle for an extended period. They said they would have a curtesy vehicle for me. When that day came, they cancelled. I have not heard anything from them since. They are untrustworthy and don't do reliable work.

    Business Response

    Date: 10/12/2023

    On the 2 occasions Mr. ****** was in our facility-over a year apart-he was informed of significant impact damage to his engine previously replaced elsewhere. In the visit on 9/20/23 we found the valve cover glued and not bolted and the timing cover bent in the corner and the chain very loose. The repairs were made and the vehicle released. While we degrease the engine following repairs, it is possible to have multiple issues causing a leak. Two weeks later, Mr. ****** contacted us stating there was still a leak. He was unable to leave his car for us to check and later refused our free loaner car. Unfortunately, with parts availability regularly unreliable, we don't always know when we will have one of our 5 free loaner cars returned. We do however, offer a 24k mile/2 year warranty on all our work. Without knowing what is leaking from his already damaged engine, I can't give you a resolution. There could be a parts failure that would be covered under warranty. No refund will be issued at this time. 

Snappy's Automotive is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.