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Business Profile

Design Contractors

Grand Champion Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Design Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a custom embroidered beanie on October 15th, it was $50 and I paid as soon as the order was placed. On the website it said custom orders take about a month to completion so I waited the month. I first reached out via email on November 18, just asking for a status update on the product, understanding it’s the holiday season and can be busy, no response. As of today, December 12, I have reached out via email, ******** message, ******** post, *********, phone call, and text with not one response. All I’m asking for is a status update on my product. I am beyond infuriated with the complete lack of customer service. I rate this company poorly and will never order from here again.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Paid for business services of online logo design
    -Was responsive the first day when she asked for payment upfront before the logo was even started.
    -Did not answer for months and never started the logo. Reached out for a refund of the full amount paid and she denied it is her fault.
    Never heard from business owner when I asked for a full refund since there were no services at all given
    -Payment was given in full and in advance on July 13, 2023
    -No emails or contact from the business owner until September when I reached out again asking about the work done when she said she had not done any or had started drafts so, i asked for a full refund
    -She said she could give half and then stopped answering emails completely on October 9, 2023
    -Still no word from her since my last email

    Customer Answer

    Date: 02/14/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Grand Champion Designs regarding complaint ID ********.



    Regards,



    ****** ******

Grand Champion Designs is NOT a BBB Accredited Business.

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