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Business Profile

Concrete

Brian Busson Concrete Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a quote from Brian Busson Concrete Company on May 11, 2022 and May 17,2022. The first quote was for $3600. We gave him a deposit for $2300. Check #****.
    Second quote was for $9300. We gave him a deposit for $6300. Check #****.
    The job was not completed and ***** and his partner only came out 3 times..June 10, 11, and 21st. ***** rented an escavater with a trailer and saw and left it in our driveway. He used it to knock down a small evergreen tree and pull out a tree stump. He also pulled up a little amount of cement next to our garage. The tree stump was never removed from our driveway and cement pieces were also left.
    The rental company came to our house and picked up their escavater, saw and trailer. We received a number of text messages with excuses promising to return and finish the work they left undone.
    We went to their house on August 10, 2022 and spoke with ***** the son and he gave his Mom the message that we were there. ***** sent me a text that night at 8:48 and apologized for not communicating.
    The last text message that we received was on August 19, 2022. There were more promises about refunding our money or completing the work. We have sent messages and have not heard back from them.

Brian Busson Concrete Company is NOT a BBB Accredited Business.

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