Auto Warranty Processing
Renascent Protection SolutionsThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 77 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/01/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple people not only ignored my calls for a week. Multiple claims adjusters the Manager Claims adjuster all screamed at me on the phone, indirectly threatened me, and made obscene comments about my family, borderline racial. As well as talked about taking legal action.Business Response
Date: 07/07/2023
Business requested more time to check into the complaint.Business Response
Date: 07/07/2023
Business requested more time to check into the complaint.Business Response
Date: 07/07/2023
Business requested more time to check into the complaint.Business Response
Date: 07/11/2023
This
response is written with regard to the Better Business Bureau complaint of **** ******, reference number 20132427.
Thank
you for your patience while we further investigated this matter. Unfortunately,
we are unable to address Mr. ******** complaint as he has not stated any issue regarding
his vehicle or contract. All the matters
raised by Mr. ****** are accusations of various types of conduct issues made
against the employees of Renascent Protection Solutions, LLC. Upon further
internal review, the accusations made are false.
Should you require additional information,
please feel free to contact me at ********************Business Response
Date: 07/11/2023
This
response is written with regard to the Better Business Bureau complaint of **** ******, reference number 20132427.
Thank
you for your patience while we further investigated this matter. Unfortunately,
we are unable to address Mr. ******** complaint as he has not stated any issue regarding
his vehicle or contract. All the matters
raised by Mr. ****** are accusations of various types of conduct issues made
against the employees of Renascent Protection Solutions, LLC. Upon further
internal review, the accusations made are false.
Should you require additional information,
please feel free to contact me at ********************Business Response
Date: 07/11/2023
This
response is written with regard to the Better Business Bureau complaint of **** ******, reference number 20132427.
Thank
you for your patience while we further investigated this matter. Unfortunately,
we are unable to address Mr. ******** complaint as he has not stated any issue regarding
his vehicle or contract. All the matters
raised by Mr. ****** are accusations of various types of conduct issues made
against the employees of Renascent Protection Solutions, LLC. Upon further
internal review, the accusations made are false.
Should you require additional information,
please feel free to contact me at ********************Customer Answer
Date: 08/04/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20132427
I am rejecting this response because:PLEASE SEE ATTACHED. The email clearly shows that I have emailed them multiple times to get my rental car claim paid. Which is under their contract. ******* is not the only person I have contacted about this claim. They did not want to pay for my car to get the proper parts from the start and now they are trying to get out of paying my rental cost that is suppose to be covered in the contract THEY agreed to.
Regards,
**** ******Customer Answer
Date: 08/04/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20132427
I am rejecting this response because:PLEASE SEE ATTACHED. The email clearly shows that I have emailed them multiple times to get my rental car claim paid. Which is under their contract. ******* is not the only person I have contacted about this claim. They did not want to pay for my car to get the proper parts from the start and now they are trying to get out of paying my rental cost that is suppose to be covered in the contract THEY agreed to.
Regards,
**** ******Customer Answer
Date: 08/04/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20132427
I am rejecting this response because:PLEASE SEE ATTACHED. The email clearly shows that I have emailed them multiple times to get my rental car claim paid. Which is under their contract. ******* is not the only person I have contacted about this claim. They did not want to pay for my car to get the proper parts from the start and now they are trying to get out of paying my rental cost that is suppose to be covered in the contract THEY agreed to.
Regards,
**** ******Initial Complaint
Date:05/23/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Purchased a truck 10-2-2021 & an extended warranty from Trenton Repair bumper to bumper from Lindsay Buick ,GMC. They are now not honoring it. I a humming noise was coming from the truck & they told me it would be best to take it to a Dodge dealer. Transmission has a delay in shifting. The warranty company doesn't get back with me and leaves me hanging. This has been over a year since I have been patient. I need the Warranty company to contact you & let you know where to take it for repair & to cover the repair costs.
3-4 months. ago I went back to Lindsay where I bought it. They were putting me off. I told them the next day that I needed service on my truck. The service manager said he would call someone he knew at the warrant company, gave me the ph# of who to call.Business Response
Date: 05/24/2023
********* ****** purchased a 2012 Dodge 1500 pickup on 10/2/21 at 86,933 miles and included in that purchase as an Triton Protect extended warranty for 36 months/36,000 miles and the Administrator was; Allegiance Administrators, LLC (see attached copy of contract). According to our records Mr. ****** had returned to Lindsay Buick GMC service department just one time on 10/6/21 to address a noise in the dash, a squeal noise in brakes issue and a detail. The Service Manager ***** ******* is not recalling a conversation with Mr. ****** regarding a transmission concern (he speaks to many customers each day), but agrees that a transmission concern for a Dodge would be directed towards a Dodge dealership for proper diagnoses.
The process for taking advantage of the extended warranty coverage is always addressed the same way either here or at another repair shop, which is; the customer must approve diagnoses and then when there is a failure found the repair shop calls the warranty company administrator number on the contract for approval. If the repair is covered under the contract then the customer pays their deductible and the warranty company pays their portion to the repair shop. The customer calling us or the extended warranty company to ask for coverage before the vehicle's issue is diagnosed will never get a commitment that they maybe looking for, thus they maybe frustrated and disappointed with the product.
I called and left a message with Mr. ****** to call me so I may explain this process to him, but their is no action that will be taken on his vehicle until a repair shop can diagnose the issues and then calls in their findings to the extend warranty company listed on the contract.
*** ******
General Mgr.
Lindsay Buick GMC
Business Response
Date: 05/31/2023
Please file the claim with Renascent Protection Solutions, LLC located at 5500 Frantz Road Suite 100, Dublin, Ohio 43017. Please contact our claims office at [email protected] or you may call us at ###-###-####.Initial Complaint
Date:05/18/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a drive train warranty from Endurance in July 2020. My vehicle experienced a catastrophic engine failure in April 2022 within the warranty period. A certified technician was paid to remove the engine and perform a teardown inspection per the instructions from Endurance which I paid for out of pocket. The claim was approved and Endurance agreed to pay the technician for the repair, however the claims adjuster only authorized $5,235.40 including a used engine cost of $2,500 for the repair out of a possible $10,000 maximum amount. I contacted Endurance and spoke to a gentleman name Parm who stated the amount was final, however after researching car-part.com as he stated, no such engine was found at that cost. The minimum cost for the parts required for this repair begin at $11,000. I verified each listing on car-part.com by calling each location that had parts matching what was required. Of the six listings;
the first 2 engines sold for over $10,000 each per the listing parts company. The third engine was involved in a fire and was listed at $5000. The fourth and fifth listings were only engine components which did not meet the repair requirements or the amount Endurance was quoting. Internet searches confirmed that no engine fits the $2,500 amount that Endurance has quoted. Per the contract Item II. Schedule of Coverage: We (Endurance) will pay or reimburse You for Reasonable Costs to repair or replace any Breakdown of a mechanical part or component (Covered Part(s)) listed below, less any Deductible(s) You are required to pay, in accordance with Section IV. GENERAL PROVISIONS contained in this Service Contract. Given that no such part exists at the amount they are indicating, they have failed to meet their own "Reasonable Costs" requirement per the contract. A copy of the contract and all available used engines is attached for reference.Business Response
Date: 05/19/2023
This
response is written with regard to the Better Business Bureau complaint of *******
****, complaint ID 20075641, received on or about May 19, 2023.
Thank you for your patience while we investigated this
matter further. Upon our review of this customer’s claim file, we noticed this contract is administered by a separate third-party entity and Renascent
Protection Solutions, LLC was not involved in the adjudication of this claim and
that a complaint regarding the denial of Mr. ****’s claim actually should be
switched to Dimension Service Corp as the administrator at issue here.
Should you
require additional information, please feel free to contact me at [email protected].Customer Answer
Date: 05/19/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20075641
I am rejecting this response because the original contract was with Endurance Auto Warranty. Renascent Protection Services, LLC assumed the contract at a date and time unbeknownst to me. The authorization I have attached is clearly from Renascent Protection Services. Regardless of how Renascent Protection Solutions, LLC wishes to handle the payment, Renascent Protection Solutions, LLC is still responsible for ensuring the client is made whole. At minimum, Renascent Protection Solutions, LLC should assist in providing relief per the contract. I have met all requirements. Why won't Endurance Auto Warranty or Renascent Protection Solutions, LLC?
Regards,
******* ****Business Response
Date: 05/25/2023
This
response is written with regard to the Better Business Bureau complaint of *******
****, complaint ID 20075641, received on or about May 22, 2023.
Thank you for your patience while we investigated this
matter further. Upon our review of this customer’s claim file, we noticed this contract is administered by a third party and Renascent Protection Solutions,
LLC was not involved in the adjudication of this matter. Thus, this complaint
actually should be switched to Dimension Service Corp as the third-party at
issue here. That having been said, the replacement engine was authorized and
sourced by that third-party at a price of roughly $2,500. Mr. **** and/or his
repair facility did not act in a timely manner to obtain the replacement engine
and now the repair facility wants to source another replacement engine at twice
the price. The increase in price is due solely to the delay imposed by Mr. ****
and/or the repair facility selected by Mr. ****. As such, the increase in
expense, above the expense authorized for the replacement of the engine, per
the terms of the contract, must be borne by Mr. **** and/or the repair facility
selected by Mr. ****.Of note, and in
response to Mr. ****’s rejection, his claim was authorized, Mr. **** had an
opportunity to be made whole, and this matter could have been completed with
his engine replaced if he and his selected repair facility acted timely to obtain
the authorized replacement engine. Mr. **** can still accept the authorized
payment and have his engine replaced, covering the additional cost incurred due
to delay that was not caused by Renascent Protection Solutions.
Should you
require additional information, please feel free to contact me at [email protected].Initial Complaint
Date:04/18/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my car to the dealership on February 6th to get repairs done. Renascent was having problems with the phone system/technology issues so they gave us a different number to call the repairs in. The service guy (******) called 2-3 times February 7th and even emailed the claim in but no one responded back. So on February 9th I tried calling them myself 3-5 times and they were acting like the dealership hadn't sent anything in so we asked for the adjuster name (***** *******). We got his extension number so we could leave a message but it won't let you leave a message. As of today we're still calling for updates.Business Response
Date: 04/26/2023
This
response is written with regard to the Better Business Bureau complaint of *****
*******, complaint ID 19952868 , received on or about April 26,
2023.
Thank you for your patience while we
investigated this matter further. This is a communication issue that Renascent
Protection Solutions is trying to correct. Upon review of Ms. ******* claim
file, we established that Ms. ******* contacted us to start a claim. We advised Ms. ******* the repair facility
would need to contact our claims department to start a claim and get
authorization. However, we tried to
reach out to the repair facility to gather more information on the claim and no
response was received. We need more
detailed information to determine whether or not the claim would be approved or
not.
Ms. ******* will need to have the
repair facility contact us at our toll free number to initiate the claim.
Should you
require additional information, please feel free to contact me at [email protected].Customer Answer
Date: 05/01/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19952868
I am rejecting this response because:I have proof in my attachments that the dealership have sent several itemized list of repairs needed and tried contacting the adjuster (*****) Extension 4149 numerous times. In fact, each and every time you call you are never able to speak to an adjuster or someone that is able to give an exact explanation of the problem or what's needed to get the problem resolved. An email was sent to me per Ms. Sommers in regards to Matt Blevins taking a look at my request in order to review the situation and status was pending. Matt never responded to me as stated in the email. Therefore, I haven't had any success getting a valid response either.
Regards,
***** *******Business Response
Date: 05/17/2023
While we understand Ms. ******* frustration, and she has stated numerous times she has had trouble
communicating, RPS has been unable to receive responses timely from the repair
facility that Ms. ******* selected. We have done everything on our end. We have tried to contract the repair facility, noting Ms. ******* Claim file and we are not getting any responses. Claim is in hold status. Claim will be closed shortly due to
no forward movement for 30 days. Claim open since 2/17/2023.If Ms. ******* needs to have the repair facility contact our office as we have mentioned several times.
Customer Answer
Date: 05/24/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19952868
I am rejecting this response because:
In response to the statement sent which claim to have contacted the dealership in regards to the claim. I am most aware and fully capable of understanding that anyone can claim to make attempts to contact the dealership but it seems strange that any legitimate business would turn down the opportunity to satisfy their customer as well as make a profit. I still feel this situation has been nothing more than fraudulent. Also, in regards to the claim ending due to the time since it was first started; it also seems strange that within the first 30 days; they claimed that their system was down and there was no way to communicate with them. Therefore, in response to the claim: the month of February should not even be accepted as a valid starting date for the claim. In fact, this matter was the beginning of suspension per dealership and myself.
Regards,
***** *******Initial Complaint
Date:04/08/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a warranty by these people from the dealer . Recently my car (Jeep Cherokee) has some issues which the dealer told me to take to the auto shop (Luxury Auto) and the warranty would cover it . The auto shop called the warranty company and told them exactly what needed to be fixed but they refused to put in a claim because they wanted the auto shop to take apart the car and have someone inspect it . The auto shop has taken apart my car and I’ve been waiting about a week now for the warranty company to get back to them . Last night the auto shop called me and said the warranty company said I wanted to cancel my warranty which is untrue. Why would I cancel the warranty when the shop has my car ? Anyways the warranty company said the couldn’t move forward until the information was clarified but no one every reached out to call me about it . Now it’s the weekend and they are not open until Monday . I have way to get to work or get my newborn baby to the doctor . They said I couldn’t even get a rental or the money because there was no claim approved . This warranty company feels like a scam and I am losing money by not having my car . I would like for them to pay the dealer ASAP so they can fix my car !!!! I paid for a two year warranty. This is my first time using the warranty and it’s been a nightmare .Business Response
Date: 04/11/2023
This
response is written with regard to the Better Business Bureau complaint of ****** ****, complaint ID 19912669, received on or about April 10, 2023.
Thank you for your patience while we
investigated this matter further. This is a communication issue that Renascent
Protection Solutions is trying to correct. Upon review of Ms. ****’s claim
file, we established that Ms. **** contacted us to start a claim and inquired about
a rental. We advised Ms. **** that a decision on rental coverage could not be
made until a claim was authorized. Rental coverage only occurs if the repair is
authorized and the authorization of the repair dictates how many days the
vehicle would need to be out of commission to be repaired. This in turn drives
the number of days a rental vehicle will be authorized. Benefits under the
contract are not paid unless the repair is a covered component and we have approved
and authorized the repair.
The claim notes also state that,
instead of obtaining authorization and following the required procedure, Ms.
**** then inquired about cancelling her contract. Pursuant to the terms of Ms.
****’s contract, we advised Ms. **** to contact the selling dealer where she purchased
the contract as required to cancel her contract. Since that time, we have been
trying to get in contact with the repair facility to discuss the repair but that
has been unsuccessful. Ms. **** will
need to have the repair facility contact us so we can proceed with her claim to
determine whether it is approved or not.
Should you
require additional information, please feel free to contact me at [email protected].Customer Answer
Date: 04/12/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19912669
I am rejecting this response because:
I never required that my contract was to be canceled . I’ve called and said that plenty of times . However I was notified by the repair shop that the claim was authorized so I would like to be compensated for the rental .
Regards,
****** ****Initial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the vendor of my Endurance service contract. My vehicle coverage was purchased three years ago and extends for two more years with all odometer readings falling within the range specified. Recently, my vehicle's air suspension system failed and I brought it into the dealer for repair. My policy specifically references the air compressor for that system is covered (page T7 of the contract). The claims company refuses coverage on this component on the grounds that a downstream valve caused the failure. One of THE main reasons I purchased this contract was to make sure that system was covered. They have delayed response to my service technician, Endurance misrepresents itself in stating that all aspects of the policy are performed in house - they simply don't. When I purchased the policy, it was their top end Diamond coverage, this does not appear to be top end at all. It appears more like breach of contract. I would like Endurance and Renascent to live up to the agreement and cover the compressor replacement.Business Response
Date: 04/04/2023
This
response is written with regard to the Better Business Bureau complaint of ***** *******, complaint ID 19859129 , received on or about March
27, 2023.
Thank you for your patience while we investigated
this matter further. Upon review of Mr. *******’s claim file, we established
the cause of failure is excluded from his contract. The valve is not a covered
component and due to the compressor failure being caused by the valve failure,
it is also not covered. As stated in Mr.
*******’s contract, “THE DAMAGE TO A NON-COVERED PART RESULTING FROM THE
FAILURE OF A COVERED PART OR DAMAGE TO A COVERED PART RESULTING FROM THE
FAILURE OF A NON-COVERED PART” is excluded in his contract. Please refer to the exclusions.
The position taken by our company has
not changed. We
believe Mr. *******’s claim has been properly denied pursuant to the terms and conditions of his contract. While RPS understands that Mr. ******* wants
his vehicle repaired, RPS is legally obligated to follow the terms of his
contract, as is he.
Should you
require additional information, please feel free to contact me at [email protected].Customer Answer
Date: 04/10/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19859129
I am rejecting this response because: While I understand that it is the Renascent Protection Solutions' position to not pay on claims made, they cannot produce the data that proves the valve caused the issue. Renascent Protection Solutions are making this conclusion based on a statement from the mechanic - that's an opinion not supported by evidence. I have the data logs from the system diagnostics and it doesn't list dates of valve failure and so causality cannot be proven. Even if the timing was available, the fact is that moisture must have gotten into the system through the compressor and when it got cold, that moisture froze - its a well known issue. Bottom line is the part is covered under this statement and the fact that they (Endurance) wrote an ambiguous statement is irrelevant to their obligation to cover the part -11. Hi-Tech: Electronic shift control unit; ABS master cylinder, ABS processor, hydraulic pump motor, pressure
modulator valve and sensors; temperature control programmer, fuel management controls (including
modules and sensors), fuel nozzles, fuel injection pump, ignition management controls (including modules
and sensors), ignition coils, wiper motor(s), power window motors, power door locks, automatic temperature
control, keyless entry system (excluding remote), power antenna, speed control and electronic level control
compressor.
The compressor is clearly listed on the specific parts that are covered and the blanket statement they are referring to does not release them from their responsibility. I have reported this company to the Washington State Insurance Commissioner as I'm not even sure Renascent Protection Solutions is licensed to operate in our state, nor are they listed on my contract as a provider to WA State.
Regards,
***** *******Business Response
Date: 04/11/2023
This
response is written with regard to the Better Business Bureau complaint of ***** *******, complaint ID 19859129 , received on or about April 10,
2023.
Thank you for your patience while we
investigated this matter further. Upon review of Mr. *******’s claim file, we
established the cause of failure is excluded from his contract. The valve that
mechanically failed is not a covered component and due to the compressor
failure being caused by the valve failure, the compressor failure is also not
covered. As stated in Mr. *******’s
contract, “THE DAMAGE TO A NON-COVERED PART RESULTING FROM THE FAILURE OF A
COVERED PART OR DAMAGE TO A COVERED PART RESULTING FROM THE FAILURE OF A
NON-COVERED PART” is excluded in his contract.
The failure of the non-covered valve caused the failure of the
compressor. The above quoted exclusion forms the basis for denial of Mr.
*******’s claim.
The position taken by our company has
not changed. We
believe Mr. *******’s claim has been properly denied pursuant to the terms and conditions of his contract. While RPS understands that Mr. ******* wants
his vehicle repaired, RPS is legally obligated to follow the terms of his
contract, as is he.
Should you
require additional information, please feel free to contact me at [email protected].Customer Answer
Date: 04/11/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19859129
I am rejecting this response because:
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19859129
I am rejecting this response because: at no point has Renascent Protection Solutions provided any data to prove that a valve in a closed nitrogen system is the cause of the failed compressor. I am attaching the error codes from the diagnostic tests done at the mechanic shop (a RAM Dealer). The codes have no date or time associated with them.It is a known issue that moisture gets into the system THROUGH THE COMPRESSOR and interferes with the valve. So until Renascent Protection Solutions can prove a) that they have a license to operate in the State of Washington as they are not named in my contract with Endurance, B) that the valve was somehow broken before moisture entered the system and C) that the compressor was in good working order prior to the valve opening (which only ceased to function when the temperature dropped below the freezing point of water). Bottom line, the compressor failure caused the valve to stay open. I'm left to conclude that Renascent is in breach of contract and does not have a leg to stand on regarding their conclusion that the valve error happened prior without a leak in the compressor first.
Again, the valve is part of a closed Nitrogen environment, and their contention is that this somehow malfunctioned with no external interference i.e. leaks at the compressor even though the compressor is exposed to moisture from the wheel well. I have data and precedent on my side and just to bring it home, here's a video from a manufacturer of aftermarket components who designed a replacement compressor on their own dime because of how many issues there are with the COVERED compressor.
****************
So, Renascent can hide behind one single statement (escape clause of dubious nature) in the contract as their exit however, its clear from both data, precedent, compressor location, the open system design of the compressor, faulty piston design of the compressor, and poor seals of the compressor all being known issues for this COVERED part, I suspect that an unbiased group of peers would conclude otherwise. Fortunately, I've saved all data records from the testing as well as all parts from the replacement and look forward to testing them if so required.
I recommend that Renascent reverse their opinion and pay their bills. The bill from this replacement is $978.78 for the part, and $672 for the labor. The valve which was damaged by the faulty compressor is $545.28 and while that should be covered, I'm not asking anything more from them than to cover what was clearly stated in my contract - which cost me $3629.00.
Regards,
***** *******Initial Complaint
Date:03/07/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract number-**********
I paid 2400 for The extended warranty from performance first ultimate which states all seals and gaskets from cover parts will be accepted i have a head gasket leak which is an engine component Peformance plus ultimate coverage says all gaskets and seals are covered under warrenty i tried to file a claim and they put i need a exhaust manifold with out getting an part number from shop shop says i really need my head gasket replaced shop couldn’t get no one to answer so i called and email waiting my car have been sitting for almost 2weeks at Wise auto they tried reaching out but no one will respond and i have voicemail from them saying no one will answer or you have to wait 2-3 hours on hold just to get hung up on i feel they twist up words seal and gasket is a seal and gasket you can’t pick and choose what seal and gasket to coverBusiness Response
Date: 03/09/2023
This response
is written with regard to the Better Business Bureau complaint of ******
********, Complaint ID 19551221, received on March 7, 2023.
Thank
you for patience while we further investigated this matter. Upon review of Mr. ********’s
claim file we determined that Mr. ********’s claim has been adjudicated, authorized,
paid, and closed.
Should you require additional
information, please feel free to contact me at [email protected].Initial Complaint
Date:03/05/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for car warranty service that was supposed to include Roadside assistance with car shield. On Jan 24th my battery died. I tried all morning to get through to Roadside assistance. I either got a busy signal or held on the phone for 20 minutes or longer then got hung up on several times. Finally the next day I was told there was server issues and to emails them at. I've since been ghosted after being told twice on January they were having it issues. No response since January 30. I paid $50 for a Jumpstart but at this point I'd like to be compensated for my time and frustration. Business Response
Date: 03/13/2023
This
response is written with regard to the Better Business Bureau complaint of *********
**********, Complaint ID 19541528, received March 7, 2023.
Our
systems have been down companywide for more than a month. We sincerely apologize for any disruption or
confusion this outage presented to consumers. We have had a statement up on our
public facing website during this time period, however, we realize that not
everyone reviews the website.
I
have reached out directly to Ms. ********** via email asking for a copy of the
repair order and for Ms. ********** to confirm her mailing address so we can
proceed with the review of her claim. Again, we sincerely apologize for the inconvenience.
Should you
require additional information, please feel free to contact me at [email protected].Initial Complaint
Date:02/28/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When i purchased my vehicle, I was also sold a policy from Renascent. My vehicle broke down and was towed to a Mercedes-Benz dealer in my area for repair a month ago. I supplied the dealer with the information needed to file a claim with Renascent Protection Solutions. I was informed that Renascent's systems were down by the Mercedes dealer. The Mercedes dealer also informed me they have attempted to contact Renascent a week before for another vehicle with no success. Systems were down then. I emailed Renascent as instructed by their phone message. I received an email from ***** ******* a week later with a form to give the dealer to submit to Renascent for a claim. By this time my vehicle was repaired and I had paid over $5000.00 for the repair. I contacted ***** ******* again by email requesting how i should proceed to file a claim since I had already paid for the repair so I can get my vehicle back from the repair dealer after 2 weeks. He sent an email in all caps saying send signed paper work to the claimpayment email address which i did. That was over a week ago. I also sent the same paperwork to the email address instructed on the phone message. This gave me an automatic reply stating their system is down. The Renascent system has been down for well over a month. And is still down even though I see reports on other complaints it would return the second week of February. The system has been down since at least early January based on the information I have gathered from 2 repair shops who have tried to contact Renascent. I do not have a claim request number or any information on my claim to supply because Renascent has not replied to my emails or called. I have a policy number **********. This is the worst service of any company I have used for any service. I suppose my next step is consulting a lawyer for further guidance and action. Seems like a scam at this point.Business Response
Date: 03/03/2023
This
response is written with regard to the Better Business Bureau complaint of *****
*******, Complaint ID 19516334, received on February 28, 2023.
Thank
you for patience while we further investigated this matter. Upon review of Mr. *******’s
claim file we determined that Mr. ******* contacted us to get a claim started. As Mr. ******* mentioned our systems have
been down for almost a month. We have
received his claim and the claim is in the que to be processed.
Should you require additional
information, please feel free to contact me at [email protected].Customer Answer
Date: 03/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. Just wish someone at Renascent would have let me know this information. It's a shame this path was the only way to get a response. Understand the system is down. I can't imagine what could have caused such a catastrophic failure to be down this long. And that no one is even attempting to let people know they are processing their request or giving updates.
Regards,
***** *******Initial Complaint
Date:02/25/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are refusing to answer calls & emails for a claim payment. The dealership has had my vehicle since Aug. 2022 because of countless delays & refusal of communication.Business Response
Date: 02/27/2023
This
response is written with regard to the Better Business Bureau complaint of ****** *****, Complaint ID 19496554, received on February 25,
2023.
Our
systems have been down companywide for more than a couple of weeks, coming
gradually back online this week and more fully beginning on Monday of next
week. We sincerely apologize for any disruption or confusion this outage
presented to consumers. We have had a statement up on our public facing website
during this time period, however, we realize that not everyone reviews the
website.
While
our system comes back online, we have established alternate mechanisms to file
a claim. You may have the repair facility reach out to our claims department
via email at [email protected] or you may have
the repair facility file a manual claims submission via our website Manual Claims
Submission | Renascent Protection Solutions (renascentps.com).
Should you require additional
information, please feel free to contact me at [email protected].
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