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Business Profile

Baby Strollers

Peppy Parents, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Strollers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/29/24. The item was listed as in stock and shipping within one day. After a week with no order updates or shipping notification, I submitted an inquiry directly through the website. I received no response, and emailed the customer service email twice, as well as calling multiple times. I received no response and my order never shipped. The only place I have seen the business communicate with its customers is through its previous ******************** complaints.

    Customer Answer

    Date: 11/20/2024

    Hello,

    I have attached the requested documentation here. Please let me know if there is anything else needed.

     

    Thank you!

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items from them and only received one. I am unable to track the other item that has been missing for several weeks now and when attempting to contact the business via email the response is slow and when asking about the whereabouts of the package there is no definitive answer. I have attempted to call their number on numerous occasions with no answer and when leaving a voicemail I receive no call back. I have decided to claim a refund for this issue. See all information as follows.

    Order Date: 03/07/2023

    Items purchased w/ prices:
    - UPPAbaby Vista / Vista V2 Piggyback - Toddler Board for $134.99 each | [RECEIVED]

    - UPPAbaby Rumbleseat V2 for VISTA / VISTA V2 - STELLA (grey brushed mélange/silver/chestnut leather) for $219.99 each | [MISSING]
    Shipping : $0.00 USD
    Total : $354.98 USD

    Committed to provide: The second item (Rumbleseat) in the above was not received and has been missing for nearly 3months

    The business has attempted to send a replacement and that has also been missing as both them and the package courier cannot locate the whereabouts of the package even after I've attempted to pick it up personally at one of their pickup locations. Upon arrival they said it was sent back due to the deadline to pick up and when I asked for it's return, the employee said they've never received it.

    Account order number: Order #******

    Tracking numbers:
    First attempt: ************
    Second attempt: ************

    Business Response

    Date: 07/27/2023

    We’ve issued a refund for the portion of the order you did not receive.  The first portion of our order was shipped and received without issue.  The second portion of your order was shipped to the same address, but was returned to sender.  In our communications, we verified the shipping address and it was reshipped back out to you.  The Fed-ex tracking history indicates that the second shipment was requested, by the recipient, to be held at a Walgreens location rather than delivered to the shipping address.  When this occurs, the recipient has a certain number of days to pick up their package at the held location before Fed-ex returns it to the sender.  In this case, the item wasn’t picked up in a timely manner and the item was again returned, by Fed-ex, in accordance with their hold policy.  When we asked the customer how she wanted to proceed, she indicated she wanted to order elsewhere.  As a result, a refund was issued.  It is always unfortunate when shipping issues cause items to be delayed and/or not received.  We apologize for the delay in communication as we worked through the shipping issues and hope the refund that was issued resolves the complaint. 

     

    Customer Answer

    Date: 07/28/2023

    I accept the business's response to resolve this complaint.

  • Initial Complaint

    Date:03/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** on 3/7. $214.99 purchase price. Called numerous times, no return phone call. No response to emails. Item was supposed to ship within 1 day and we’ve heard nothing. Assume they are a scam since they will not respond to any communication. Only hope is that we can recover our money at this point since we were charged as soon as the order was placed and not when the item shipped.

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Uppababy Vista Tumble V2 seat for $199.99 on May 8th, 2022. I received the seat June 20th, 2022, and realized that I had needed a different model. So I went the website read the return policy and sent it back via UPS. I got a notification from UPS that it was returned on June 6th, 2022 and waited to see the refund on my bank statement. When I didn’t get it by June 26, 2022, I reached out via email to have them look into it. After 2 weeks there was still no response so I called and left a message. After another week I wrote another email. Shortly followed up by another phone call with message left. It is now August 11, 2022 and I have still not heard back.

    Business Response

    Date: 08/18/2022

    Hi ******,

    We sincerely apologize for the issue.  Unfortunately, we did not receive the return back to our shop and didn't issue a refund as a result.  However, in the interest of making things right, we will issue a refund immediately for the full price of the product purchased and will reach out to you to obtain the tracking information for the return. We would like to work together with you to file a claim with the shipping company (we always ask that shipments be insured for this reason), so that we can both be made whole.  Again, we sincerely apologize and hope that this resolution is satisfactory.

    Sincerely,

    Peppy Parents

     

     

    Business Response

    Date: 08/29/2022

    It is our policy to issue a refund upon receipt of a returned item.  Although the customer provided information indicating that the return was mailed back, we did not receive the product at our shop and believe it to be lost.   We have issued a full refund to the customer and will reach out to the customer for tracking information so that we can work together to file a claim with the delivery service. 

Peppy Parents, LLC is NOT a BBB Accredited Business.

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