Body Care
TruVitalitiAbout
This business has 1 alert
Business Details
- Local BBB:
- BBB of Central Ohio
- BBB File Opened:
- 10/28/2016
- Business Started:
- 4/1/2015
- Date of New Ownership:
- 5/1/2016
- Alternate Names:
- Truvitaliti, LLC
- Business Management:
- Ms. Sarah Scava, Co-Founder
Additional Contact Information
- Principal Contacts
- Ms. Sarah Scava, Co-Founder
- Customer Contacts
- Ms. Sarah Scava, Co-Founder
- Additional Email Addresses
- Primary: Email this Business
- Additional Websites
- truvitaliti.freshdesk.com...
- Social Media
Additional Information
- Payment methods
Mastercard
Visa
Discover
- Refund and Exchange Policy
Please check the company website for the most current Billing/Refund Policy at http://www.truvitaliti.com/about-guarantee.php.
As of November 2016 the policy on the website stated:
"Contact Our Customer Service
Contact our customer service team by calling 1-800-529-9161, Monday-Friday between 9 am and 5pm ET. You'll receive a return address to ship the product back to, along with instructions on what to include with your package. Unfortunately we cannot honor refunds without the original box/bottle.Return the unused portion of the product (or empty bottle)
Next, return the unused portion of the product (or empty bottle) along with the original invoice that came with the product itself. You should have received this via email when you ordered. If you no longer have this invoice, please include your full name on a piece of paper with your package.Return shipping costs are the responsibility of the customer
Return shipping costs are the responsibility of the customer and we must receive the product within the 60 day time frame to qualify for the refund. We recommend that you get a tracking or delivery confirmation number when shipping back your order.The refund will typically appear back on your credit card/bank statement in roughly 3-5 business days upon receiving your package in our warehouse.
Please note that if you are sending back an empty box/bottle, adequate time must have passed for you to have used this product using the instructions for dosing provided. We do our best to offer a fair return and refund policy, so we hope you will be fair with us as well.
* Those who do not comply with these rules will waive the right to a refund."
- Business Categories
- Body Care, Online Retailer
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