Complaints

This profile includes complaints for Gutter Guards America, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gutter Guards America, LLC has 8 locations, listed below.

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  Gutter Guards America, LLC

  5900 Sawmill Rd Ste 220 Dublin, OH 43017-3539

• 

  Gutter Guards America, LLC.

  11260 Cornell Park Dr Ste 700 Blue Ash, OH 45242

  
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  Gutter Guards America

  4200 Steve Reynolds Blvd STE 4 Norcross, GA 30093

  
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  Gutter Guards America, LLC

  Arlington, TX 76015

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  Gutter Guards America, LLC

  10410 Globe Rd STE 114 Morrisville, NC 27560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job# *** **** Date of install 3/16/23 Clean/ remove old gutters. Install 87' of 5" new seamless gutters with gutter guards and 60' of 5" down spouts with 2x3 and 4 reducers. Cost $4300.00 Gutters look like they were piced together with what they had laying around. Gutter ends are not what was shown to me @ presentation. They look like they have been hammered into place. The gutters themselves are too close to the roof edge, as many spots the shingles have been lifted off roof to accomodate the guards; while in other spots the guards look as if they have been pushed down into the gutter itself (not mounted properly). The down spouts have been crushed into the gutters (looks mis-matched/unprofessional installation). Several downspouts have cut edges exposed (unprofessional installation). The one downspout being seen by all who come to the house is dented (eye level). Notified main customer service requesting assistance, still waiting for followup from initial conversations. Because this company has lost my trust completely, I would rather they come get what they put up and refund my entire purchase price, as I would have to pay another company to fix what they did.

  Business Response

  Date: 04/03/2023

  On Saturday, April 1, the local production manager went to Mr. ******’s home to assess the gutters and speak with Mr. ******. From that meeting, the customer and production manager worked together to identify the customer’s areas of concern.
  
  We will replace the elbows and downspouts that were identified by the customer, ensuring that all ends are cut to fit properly. We will also make sure the manual cuts on the downspout will go into the existing drain so it will not be visible where applicable. This will also resolve the dent in the one downspout by replacing it. We will also adjust the ends of the guards where applicable and lower the gutters as discussed to ensure proper distance from the roof.
  
  Our production manager is working with the customer to schedule a date to return to the customer’s home to make all identified adjustments as discussed and agreed to during the visit with the customer. Currently, that date is tentatively scheduled for this coming Wednesday, April 5.

  Customer Answer

  Date: 04/17/2023

  The individual that came out only addressed a portion of  the problem. He did not address, nor was he prepared to address the entire complaint. What I saw while he was "working" on the gutter system, keeps the remainder of the issue unable to be resolved due to short cuts that were taken by the installers. Since Gutter Guard isn't interested in fixing the entire problem, I would request that I be able to submit a quote from another company that would outline the cost of repair. Gutter Guard can pay the cost of repair.

  
  Regards,
  
  **** ******

  Business Response

  Date: 04/26/2023

  On Saturday, April 15, 2023, installers from Gutter Guards America went to Mr. ******’s home to work through the requested changes. The changes made are as follows:
  
  - Removed all gutter guards so we could lower the gutters by 2 inches around the entire home.
  - Reinstalled the gutter guards on the lowered gutters so the bent wing on the guards would not push up against the shingles.
  - Replaced the downspout that had a small dent.
  - Replaced the 45-degree elbows with 30-degree elbows for a better fit and look.
  - Downspouts that had hand cuts were replaced with the cut end going into the diverters.
  
  We addressed all of Mr. ******’s issues at this appointment, who also went up on his ladder and looked at the work and was happy with the work done. If there were any outstanding concerns, they were not brought up to our team at that time as we were given approval on the adjustments.
  
  Since the latest comment was received by the customer, members of management have attempted on multiple occasions to contact the customer to better understand the feedback and work together to address any remaining issues. We have not been successful with connecting with Mr. ****** and are hoping to talk with the customer to address any outstanding issues.

  Customer Answer

  Date: 05/01/2023

  I am rejecting this response because: 
  The gutters were never lowered enough for the drip edge to be put in place let alone the 2" they said they did. As for the downspouts, they were just cut into the gutter, instead of installing the proper adaptors which resulted in ALL of the down spouts looking like they were 'rigged'. Water is coming over the endcap because the gutter does not extend past the shingles. While what was done was an improvement, it is far from being the remedy that I am looking for.   Regards,
  
  **** ******

  Business Response

  Date: 08/16/2023

  On Friday, the team at Gutter Guards America completed the service agreement for Mr. ******. Attached is a copy of the sign-off that from Mr. ****** approving of the work completed.
  
  Please, let me know what else is needed from us at this time.
  
  Thanks!
  

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5 Oct 22, new gutters were installed at **** ******* ******* **** *********. By 13 Oct 22 the front gutters were leaking. At numerous attempts, someone was finally out today to put a brand-aid on the problem. According to the repair technician, there was no flashing installed for the gutters were mounted to prevent leakage. The repair technician only applied caulking in the rain to try to stop the current leakage. This' an incomplete and poor effort to solve this problem.

  Business Response

  Date: 10/28/2022

  Thank you for speaking with our regional production manager to schedule a time for us to come out to your home to resolve this. Since that conversation earlier this week, the installation team has completed the additional work as requested and has resolved this matter. We sincerely appreciate you being proactive in your outreach and your ability to work with us to rectify the issue that you were experiencing. Should you need anything further, please don't hesitate to contact us at either our main customer service line or to the regional production manager that was working with you this week. Thank you!

  Customer Answer

  Date: 10/31/2022

  I am rejecting this response because: Only haft of the issue was resolved, I spent 4 days total waiting for people to show up {that didn't} losing income because of bad management! Some form of refund could be considered! I paid $1800 on 5 Oct 22, which was over-priced for other estimates I received, lowest was $ 1575.  
  
  Regards,
  
  ****** *******

  Business Response

  Date: 11/08/2022

  Thank you for your response. Since this latest comment was received, we have since worked with you to find a solution that is satisfactory. Please reach back out to the production manager who was working with you should you have any other concerns or need anything further. Thank you!

  Customer Answer

  Date: 11/12/2022

  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** *******