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Business Profile

Healthcare Management

Quantum Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    In late March while travelling abroad on vacation, my family had a couple of health issues that required medical attention.

    After seeking treatment, I reached out to Quantum Health, who provides customer service on behalf of my company's insurance (United), so seek guidance on submitting international insurance claims. The representative I spoke to advised that I needed to mail in the documentation to submit the claims, and provided me with a PO Box that everything should be routed to.

    I submitted the claim documents immediately upon returning to the US in early April, but the claims never showed up in Quantum or ******** online portals. I followed up with Quantum several times and every time was told I just needed to continue to wait, this went on for nearly a month.

    After filing a complaint against ****** with the BBB, a representative from ****** reached out to me directly, and advised that Quantum had provided me with incorrect submission instructions. I then re-submitted everything using the new instructions provided directly from United, and both claims were processed promptly.

    Realizing that I was given bad information, I asked Quantum to own their mistake and at the very least reimburse me for my shipping & printing costs, which were approx. $15.

    On May 8th the representative ****** *) from Quantum that I had been working with on these claims informed me she had escalated the matter, and would get back to me once she heard back from her manager.

    It has been over a month, and I have followed up with ******Quantum several times, but have yet to hear back on a decision or resolution. I am seeking assistance in being made whole for the out of pocket costs I incurred as a result of Quantum Health's error.

    Business Response

    Date: 06/20/2023

    We apologize for the issues that Mr. ****** had in getting reimbursed for his self-submitted claims.  The information provided by Quantum Health was given to us by ***, who pays the claims.  We have been able to work with UMR and they have sent a check to Mr. ****** for $15 to reimburse him the expense.

    Customer Answer

    Date: 06/20/2023

    I accept the business's response to resolve this complaint.


    Regards,



    ****** ******

Quantum Health, Inc. is NOT a BBB Accredited Business.

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