Complaints

This profile includes complaints for The Manchester Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Manchester Group, LLC

  6100 Emerald Pkwy Dublin, OH 43016-3248

  
• 

  The Manchester Group, LLC

  PO Box 9052 Dublin, OH 43017-0952

  
• 

  The Manchester Group, LLC

  PO Box 8003 Dublin, OH 43016-2003

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a home warranty that covers inside and outside water and sewer lines as well as other things. I noticed mold in my basement and called a plumber who discovered a hole/large crack just as the main sewer line entered the foundation wall inside the home. Another plumbing company found a crack just outside the exterior foundation wall. IGS sent their own plumber who saw the second crack but not the first. They covered the "outside sewer" repair at $4,000 and said if I could prove the other crack was there, or that the second crack extended into the foundation, I would get the $2,000 "inside sewer" coverage as well. The manager I spoke to when they denied the first crack existed told me the pipe within the foundation wall is part of the "inside sewer line."
  
  A fourth plumbing company that will be doing my repair proved the existence of the first crack by showing light emanating from the crack when a camera was at the hole and no light when the camera was past that area on photos they took during their evaluation. Water marks on the wall clearly show water coming from that location as well as the second crack.
  
  Now IGS agrees there is a crack there but claims that entire piece of pipe, which is 90% inside my basement and 10% in the foundation wall, is "an extension of the outside sewer line into your house." The warranty contract states the outside sewer line is "outside your home" from the "exterior foundation wall" to where it connects to the government sewer. So they changed the definition of outside sewer to include pipe inside my house and are twisting the clear language of the contract in denying my claim for the $2,000. IGS says I must find something wrong with the pipes that connect to the elbow that has the first crack to get the additional money.

  Business Response

  Date: 01/17/2024

  Thank you for contacting us.

  At this time, we've been trying to reach out to the customer's contractor to gather more details, but have yet to hear back.  A supervisor contacted the customer and explained where we stand with researching the matter.  The customer advised they will also ask the contractor to contact us.  

  We will reach back out to the customer once we've spoken to their contractor. 

  IGS Home Warranty

  Customer Answer

  Date: 01/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21113390
  
  
  
  I am rejecting this response because: The complaint has not been resolved. The business says that in their message. I have contacted the plumbing company and asked the supervisor to have a call with me and the IGS supervisor. However, the reason given as to why they want to talk to him is that they want to know where the second hole in my sewer pipe was located. I sent photos of the pipe after it was removed and they have photos from prior to the work also. It was clearly inside the home just as the pipe entered the foundation. The issue was that the person handling my claim said that piece of pipe was part of my outside line. The applied definition of outside and inside line was the problem. Nonetheless I will contact TE Certified again and ask for the conference call with IGS.
  
  
  
  Regards,
  
  
  
  ****** ********

  Business Response

  Date: 02/06/2024

  Hello,
  
  We have spoken  with
  the customer twice.  We have asked for an
  invoice as well as to speak with the contractor in order to determine what we
  can or cannot protect.  Customer stated
  they do not have an invoice from the contractor yet, but they will contact the
  contractor again.  We explained to the
  customer we need both of those things in order to assist further with the
  matter. 
  
  IGS Home Warranty

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an automatic withdraw coming out of my account for nearly 3 years from the Manchester Group for home warranty/repairs. I cannot find any way of reaching this company for repairs needed. I believe this company to be fraudulent, and my money needs to be returned to me. The maximum date range that could be pulled on my supporting documentation is 12 months, this withdraw has been coming out of my account for almost 3 years.

  Business Response

  Date: 11/10/2023

  Good morning,
  
  We have attached the customer’s Schedule Page which lists
  how to get a hold of our company. The customer has called our company in the
  past to change from being billed through their utility company to being billed directly
  by our company. The statements that the customer attached to the complaint also
  include our phone number on each line item for our charges. We will have a
  supervisor reach out to the customer this morning to see how we can assist.
  
  Sincerely,
  
  IGS Home Warranty

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an IGS Home Warranty, which was meant to cover broken appliances and other things in my home. It was also supposed to cover up to $2000 for A/C repairs or replacement. My A/C wasn't cooling quite well enough, so I contacted them. They sent a contractor who reported I needed a new A/C. Trying to be economical and fair, I asked them to fix even the older parts to try to extend the A/C life. The contractor attempted to do that but in doing so they fully broke the A/C and made getting a new one necessary.
  
  But for their contractor trying to fix the previously functioning A/C unit, I would not have needed a new unit at this time.
  
  IGS refused to pay for the $2000, instead offering $1219 for the repairs the original contractor offered. I ultimately accepted that, but still had to get a new A/C before they would send the money. I contacted Reliable Heating and Air, they replaced my A/C on a contract such that I own the equipment but make payments over 8 years they call a "Rental" agreement b/c it also includes free annual servicing, upgrades, and maintenance if parts on it break. IGS asked for that paperwork, so I sent it, but b/c it uses the word "Rental" on it, they insist I don't own my equipment so won't pay the agreed upon settlement of $1219. Reliable will attest that I own my equipment and that the use of that word is nothing more than verbiage b/c of the included service agreement. The total cost of the A/C is $8100 and I can pay it off at any time, but I want the service agreement so I don't want to pay the $8100 outright. Even if I did, IGS would still not pay the $2000 they owe, offering only $1219. If I cannot get this resolved with your help, I do fully intend to take them to small claims court.

  Business Response

  Date: 09/15/2023

  Thank you for contacting us.  We came to an agreement with the customer and the matter is resolved.

  Thank you,

  IGS Home Warranty

  Customer Answer

  Date: 09/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been with Utility Shield since March of 2018

  My water heater started leaking from the bottom and I had rusty water all over my basement. I called utility Shield they sent there contractor Gordon's plumbing out they installed me a new one I believe on march 8 there plumber said i would probably have to new pipes cause of the rust and i wasn't getting any water pressure cause of the rust I called utility Shield they don't cover water pressure which was caused from having new water heater.

  So I called Hope plumbing and had all new pipes replaced on May 9 and 10 then after about 3 or 4 days it was dripping from my meter and the T or elbow in wall So I called Utility Shield they sent there contractor ******* ******* of Follow thru Plumbing he said it was installed improperly I called Hope Plumbing and talked to ****** I told him what they told me I gave him ******* ******* phone number so he could find out how it was installed improperly I talked to ****** again he said ******* said he didn't tell me that. I had Hope plumbing install me a new water meter in my front yard instead of being in basement on May 31 I believe when they were digging it up by the front curb it was leaking where the copper and galvanized pipe connected I guess the water from leak was following pipe into my basement and caused a lot of ground water running all over my basement floor.

   

  Business Response

  Date: 06/30/2023

  Thank you for contacting us.

  The Warranty Support Supervisor tried contacting the customer by
  phone today to get a better understanding of the situation, but there was no
  answer and a voicemail was not set up.  We would like to gather
  details about the work the customer paid for out of pocket to determine if
  there is something we can assist with.  If
  the customer could contact ********, the Warranty Support Supervisor, at
  ###-###-####, we would greatly appreciate it.
  
  We look forward to hearing from the customer.

  Thank you,
  IGS Home Warranty

  Customer Answer

  Date: 07/05/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20242691
  
  
  
  I am rejecting this response because: I have called ###-###-#### multiple times, and either the phone never rings, or it rings a very long time, but nobody picks up.

  I asked BBB to call the number, and they weren't able to reach anybody either. 

  I would like them to reimburse me for at least some of the costs.  
  
  
  
  Regards,
  
  
  
  ****** ****

  Business Response

  Date: 08/28/2023

  Please find attached a copy of the check remittance which includes the check number.  Please let me know if you have an further questions or concerns.

  Thank you,

  IGS Home Warranty

  Customer Answer

  Date: 08/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. Per conversation between consumer and BBB consumer has received her check.
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  Constituent has a home warranty called IGS. He had a gas leak, he called them and they said they
  would come to the home, but they never did. He paid $39.99 per month for over a year. They have not
  helped him and he wants a full refund.
  I*********** ******** **** ******* ******* ******* ** ***** ************ ************ ******** ** ********

  Business Response

  Date: 04/24/2023

  please move complaint to IGS home warranty.

   

  Business Response

  Date: 04/28/2023

  Thank you for contacting us.  

  Unfortunately, the contractor who was dispatched did not go to the home and the customer used another warranty company to complete the repairs.  We cancelled the account today and refunded the payment method we have on file.  Please let us know if we can be of further assistance.

  Thank you,

  IGS Home Warranty

   

  Customer Answer

  Date: 05/09/2023

  BBB received notification from consumer that the business addressed complaint issues.

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having ******** issues at my home, water was backing up some where, because there were mornings we would wake up and the bathroom floor would be covered in water. I contacted IGS and they sent out ******s ******** on the first trip they said it was a clog, so they unclogged it, about 4 weeks later the issue persisted so they came out again and was suppose to bring a camera, but the one they brought with them was too big, so we paid $270.00 out of pocket for them to unclog it again. I spoke with someone at the office and they said due to the camera being to large they would send someone out on another date at no charge, mind you my husband and myself are taking time off work for this. So the guy comes out and when he finish he says I am suppose to collect a payment of $250.00 and disputed the charge, and called the office, and the lady was so rude, and the guy stated I not able to tell you what the issue is.
  Next I asked they send another contracting company, and they sent Priority ******** the gentlemen came out and he said I have been here before, I know what the issue is. He said he would write up an invoice and have someone in the office email you the report, they never did and I called several times.
  I have since still not had the issue resolved until Friday 14th of April and they finished up on Monday April 16th.
  So I contacted IGS to see if my warranty would cover any of the cost and I was given the run around.
  Basically I was told there people would have to had done the work, but they have been to my home on four separate occasions, so I concluded they did not want to do the work, and I was feed up with waking up to a wading pool in my bathroom every morning and watching my vanity cabinet wear away.
  I need to know what can be done for them to honor my warranty.
  
  Thank you for Listening.
  ****** ****

  Business Response

  Date: 04/25/2023

  Thank you for contacting us regarding this. We apologize for
  the delay in response, but we have been working to receive needed information
  from **** ******** (customer’s contractor).
  
  The ******** issues the customer referred to in the
  complaint are from February 2022. The customer contacted us twice for two
  different sewer issues on 2/8/22 and 2/16/22. Both times we dispatched ****** ********.
  The customer did not have an outside cleanout to access the line. The
  contractor snaked the line and pulled roots on the first call, and on the
  second they found a clog which is not protected by the Service Agreement. The
  customer hired the contractor to clear the clog and paid them directly. However,
  the disputed contractor invoice the customer referred to in the complaint is
  being investigated.  We are currently in
  touch with ****** ******** to determine the amount and what services the
  customer paid for out of pocket.
  
  The customer called us back on 3/7/22 about the toilet
  leaking from the bottom and because we do not protect the toilet, we referred
  the customer to a list of licensed contractors. 
  We did not hear anything from the customer concerning the sewer line until
  4/12/23. We were contacted to determine the protection for inside water and
  inside sewer lines. She told us she hired **** ******** directly. We asked her
  to contact us back after they investigated to determine if the issue would be
  protected under the Service Agreement. We explained once an issue was
  confirmed, we would send a contractor from our network, and we made
  arrangements for that.  The customer
  ended up using her own contractor for repairs before we could get a contractor
  to the home. Per our Service Agreement, we will not reimburse the customer for expenses
  incurred without our prior approval, and we did not provide approval for the
  customer to move forward with her own contractor for repairs.
  
  However, we are currently collaborating with the customer to
  achieve a reasonable solution for the matter.
  
  Thank you,
  
  IGS Home Warranty

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for the last 5 years on home owners insurance IGA and tried selling my home. The inspection showed a crack in the sewer line and IGA says they wont pay to fix it as it is not backing up onto the house. But also states if someone bought the house they could not apply for the same insurance as it is an existing issue. I am retired and live on a fixed income. This is a scam and people are being taken. I'm not being able to fix the problem or move because of the problem. I want them to pay to fix the problem. That is what I paid for the insurance to do!

  Business Response

  Date: 04/17/2023

  Good afternoon,
  
  Thank you for bringing this to our attention. We have reached
  out to the customer and discussed having one of our in network contractors go
  out to see if there is anything we can help with in accordance with the service
  agreement.

  Sincerely,

  IGS Home Warranty

  Customer Answer

  Date: 04/17/2023

  I just wanted to send a couple of things that would go with the report as I'm not sure now how to attach them. The first is a copy of what they say they will not cover, which is not what I have. The second is the scope of the sewer. I will send that separate.  Thanks in advance if you can somehow put these with the complaint.

  
  

  Business Response

  Date: 04/28/2023

  We sent our own contractor out to investigate as we stated in our response on 4/17/23.  On 4/20/23 we approved a repair. 

  Customer Answer

  Date: 05/08/2023

  The consumer indicated by phone that the business resolved their complaint.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my home warranty through IGS Home Warranty. My washer began leaking on 1/3/23, per my agreement with them I am entitled to $500 in repair credit or $500 towards a new washer. IGS contracted out Appliance Man to repair my washer. It took them 5 visits to properly diagnose the issue, which was a leak coming from the TOP of my washer. On the third visit, one of their techs repaired a hose on the BOTTOM of my washer, which was not the source of the leak, and my washer continued to leak the very next load I ran.
  
  IGS is taking this unnecessary $377 repair away from the funds that they are contractually obligated to pay me, claiming that it was a necessary repair, which did not fix my washer. I am entitled to the full $500, which I would greatly appreciate assistance to reach resolution.

  Business Response

  Date: 02/10/2023

  Thank you for contacting us regarding this situation.
  
  Our protection plan pays for the diagnosis and repair of
  protected items within a set protection limit.  When the customer started
  the service request, they reported a leak from the bottom of the washing
  machine.  The contractor dispatched to
  the home found a hose and clamp needed replaced, so they order the part.  Two days after the repair was completed, the
  customer contacted the contractor reporting further issues.  The contractor investigated, but they could
  not recreate the issue.  Three days
  later, the customer had the contractor back out to the home and at that time
  they found the motor was starting to fail and a different hose needed
  repair.  The cost of repairs exceeds the
  remaining protection limit available.
  
  A manager called the customer today and left a message
  asking for a return call.  We are waiting
  to hear back from the customer.
  
  Thank you,
  IGS Home Warranty

  Customer Answer

  Date: 02/23/2023

  Re: You have a new message from the BBB of Central Ohio in regards to your complaint #18970325.
  
  **** ******** <************@gmail.com>
  Feb 21, 2023, 12:11 PM (2 days ago)
  to Better
  
  Thanks for the follow up, I was unsure how to respond within BBB's system so I am trying here. 
  
  The business and I reached an agreed upon solution to the issue and can be considered resolved. I am awaiting the final check from IGS but otherwise this can be considered resolved on my end. 
  
  On Tue, Feb 21, 2023 at 11:37 AM Better Business Bureau <[email protected]> wrote:
  BBB
  Better Business Bureau®
  BBB PROVIDES A SERVICE THAT MARKETS
  TRUST IN YOUR BUSINESS & BRAND
  You have a new message waiting for you from the BBB of Central Ohio in regards to consumer complaint #18970325. Please click on the link below to access the online dispute resolution web site and read this message.
  
  Please click on the link below to access BBB's Online Complaint Management System to read this message.
  
  Click Here to see the complaint
  
  If your email program does not support HTML copy and paste the link below into your browser
  
  ********************************************************************************************************
  
  This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at (614)486-6336.
  
  BBB of Central Ohio, Inc. (Columbus, OH) 1169 Dublin Road Columbus, OH 43215-1005 Phone: (614)486-6336 Fax: (614)486-6631 Email: [email protected] Web: www.columbus-ohbbb.org
  Please be sure to monitor your spam/junk/promotional folders for any future communications from BBB.
  
  BBB
  BBB PROVIDES A SERVICE THAT MARKETS TRUST IN YOUR BUSINESS & BRAND
  Don't wish to be contacted by BBB? Click here to unsubscribe.
  This message and all attachments sent by BBB is a private communication, and it may contain confidential and/or privileged information. Any disclosure, copying distribution or use of the information contained in or attached to this message is strictly prohibited. If you have received this message by mistake, please notify the sender by reply email and then delete the message from your system without printing, copying or forwarding it. Thank you.
  

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Igs home warranty didn't pay full amount towards sewer repair. I had to have two companies come our due to the first one not fixing the issue. They repaired a part of the sewer line that wasn't broke. I complained about the first company since the first day. Still igs Insisted on me using them. Had to have second company come out and fix that part of sewer line and another part that I wasn't aware of when fist company came out because they never camera the line to make sure they were repairing the correct part of the line. They paid the first company regardless of not doing job they were hired to do. So they are telling me that because they paid him they won't cover me for what the second company had to come fix that the first company didn't

  Business Response

  Date: 10/13/2022

  Thank you for contacting us regarding this complaint.
  
  The city was out to camera the sewer line and found the line
  was broken.  They marked where the break
  was located on the video.  The contractor
  IGS Home Warranty hired to perform the repairs used the footage from the city and
  repaired the pipe where the city stated it was broken.  After the repair was made it was found there
  were other breaks in the sewer line.  IGS
  Home Warranty paid the first contractor $2,120.00 for the repair.  Another $1,880.00 was reimbursed to the customer
  for additional outside sewer repairs.  The customer’s protection limit has been exhausted for outside sewer
  line.  On the inside sewer protection, a
  total of $2,000.00 was paid by IGS Home Warranty.  Of that amount, $250.00 was paid to a second
  contractor IGS Home Warranty sent out and an additional $1,750.00 was reimbursed
  to the customer for repairs.  The inside
  sewer line protection limit has been exhausted as well.
  
  
  Unfortunately, after the initial break was repaired,
  additional breaks were found and IGS Home Warranty paid up to the protection
  limit for both the inside and outside sewer line.  There is no remaining protection limit available
  to put towards the expense the customer incurred that exceeded our protection
  limit.
  
  Please let us know if you have any further questions
  regarding the matter.
  
  Thank you,
  IGS Home Warranty

  Customer Answer

  Date: 10/18/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18184084
  
  
  
  I am rejecting this response because: the break was never fixed. The first contractor missed the marked area by 2-3 feet. So he fixed a part of the line that was never broke. And he would have  known that if he would have cameraed the line to make sure he was in the right spot of the break
  
  
  
  Regards,
  
  
  
  ****** *******

  Business Response

  Date: 10/21/2022

  We understand the concern.  The contractor repaired the spot that was marked by the city and it was unfortunate
  more of the sewer line was in need of repair.  We did pay out the maximum limit of protection for the outside sewer
  line, but as a courtesy, we will reimburse the customer the original repair
  cost of $2,120.00.  We will email a
  document directly to the customer that needs signed and returned to us in order
  to release a check.  Other than the
  dollar amount listed above, no additional funds can be refunded to the customer
  for this claim.
  
  Thank you

  IGS Home Warranty

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were billing me 9.95 a month since jan 2022 , a total of 79.60 for what I did not know. i did not sign up or agree or approved a monthly insurance charge. I not even sure how they have my account information. i have filed a fraudulent complaint with my bank.
  
  They stated it was for insurance - i would not have agreed to have a subscription type auto withdrawl from my account. i cancel them immediately. which I never agreed/approved to. It was $9.95 a month for something I had no idea why, a company should not be allowed to bill people without them agreeing, approving something

  Business Response

  Date: 08/12/2022

  We have located the recorded enrollment phone call from the customer which occurred on 1/7/22 at 3:42PM.  A supervisor left a
  message for ****** this afternoon and provided her direct number for a return call. 
  
  Thank you,
  IGS Home Warranty