Reviews
This profile includes reviews for AED Superstore's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
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Review fromEMILY G
Date: 03/07/2025
2 starsI haven't had to many problems until the last 3 weeks. I placed an order with a few items via email and I had not response. I checked in multiple times to get no information on my order. Finally, I get a response to show me an old order that was a wrong order that I need to return but have not been given info on that either. Now after several week, I am still nowhere closer to getting my order delivered and I have several clients eagerly waiting for these items. Very poor customer service. No response from my **** who may be gone but emails are still going to her. It is very disappointing and frustrating. I know my business would not still be open if this is how I treated my customers.Review fromAshley J
Date: 11/15/2024
1 starI never received my order so after 2 months I cancelled it. The representative I talked to said there was a nationwide backorder for one of the items I ordered. If that is true, then that is not the company's fault but that was never communicated to me before I called them. Also, if that were true then for goodness sake, send me the rest of my order. Thank God no one has choked or had a heart attack in the meantime.Review fromJ Travis C
Date: 08/12/2024
1 starAfter multiple emails we still have not received or order after 30 plus days.Review fromTodd M
Date: 07/04/2024
5 starsTodd M
Date: 07/04/2024
In July 2024, I ordered a LifeVac kit from AEDSuperstore and found the process reasonably straightforward. The product was available at a decent price and was shipped promptly, which was appreciated. Navigating the website was fairly simple, and I could complete my purchase without any significant issues. While I didn’t have much need to interact with customer service, on the one occasion I did, they were helpful. Overall, my experience was positive, making me comfortable recommending AEDSuperstore for their efficiency and reliability.
AED Superstore
Date: 07/17/2024
****, thank you for taking the time to provide feedback on your experience shopping at AEDSuperstore online. We are thrilled to hear you found the buying process simple, straightforward, and issue-free. Thank you for doing your part to being prepared to respond to emergencies. Together we can all make our communities a little safer.Review fromJason P
Date: 06/03/2024
1 starJason P
Date: 06/03/2024
Complete waste of time and money…ordered AED and contacted them 7 months later for eta….never shipped and that never had in stock.
Dont waste your timeAED Superstore
Date: 07/17/2024
*****, thank you for providing feedback about your recent experience and we are disappointed to hear it was less than ideal. At AEDSuperstore we strive to provide the best experience for our customers and we seem to have fallen short here. We have reached out to you directly via email to learn more about the situation and how we can prevent similar occurrences in the future. Thank you in advance for providing helpful feedback so we can improve the experience for everyone.Review fromJosh T
Date: 11/09/2023
1 starI ordered an AED in September of 2023. There was no mention of the item being on back order until after I ordered it. I waited 2 months...during which no one contacted me at all...and the AED was still on back order. When I called multiple times during the 2 months...customer service was difficult to work with and handled by a 3rd party company. I ended up canceling my order...CAUTION...do not order from AED Superstore!Review fromDarlene B
Date: 08/30/2023
1 starThis company is incredibly difficult to work with. I placed an order in February, 2023. I called to ask if I could return one item. I sent it back and have been working since then to try to get my refund. They finally refunded me the amount of the item I kept (which was $108) not the item I actually returned ($192). The customer service reps don't reply to emails. I can't get through to anyone on the phone (I'm on hold for 15 minutes, then get told to leave my number for a return call which never comes). It is incredibly frustrating to still be working on this on August 30, 2023.
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