Reviews

Review Details

• Review fromSamilia O

  Date: 07/04/2025

  1 star
  I currently live on a property managed by this group and it has been an incredibly unpleasant experience. The front porch of the property has been experiencing wood rot and they have not fixed it in over a year. The situation is getting worse and has resulted in the property appearing dilapidated. Additionally, the landscaping they are supposed to manage is overran with dead bushes and flowers. Painfully, the property manager has been impossible to reach. I have sent multiple emails and even called to no avail. The lack of communication, transparency and a disinterest in engaging with tenets has been upsetting and disheartening. This is one of the worst property management groups I had had the misfortune of interacting with.

• Review fromJason W

  Date: 05/22/2025

  1 star
  Weve lived in ********** located in ******, **** for the past 7 years. For 6 1/2 years, we had no issues with the *** and/or a property management group. The past 6 months have been a nightmare, largely due to the incompetence of the *** board and The 27 Group. Weve been harassed over a childrens trampoline followed by a statement for $700 in legal fees and more recently theyve offered no assistance in helping us to gain approval for a patio structure that we have built. We are met with resistance, letters in the mail threatening legal action and downright rude responses from the owner and the property manager. Our *** board would be wise to fire them and never look back.

• Review fromJason D

  Date: 04/21/2025

  1 star
  The 27 Group has been nothing short of a nightmare for our community. I have yet to meet a single person with a positive experience, and my own interactions with them have been consistently awful.Lets start with the first major issue: we were slapped with legal fees for unpaid duesdues for which we never even received a bill or a past-due notice. When I raised this concern with the property manager at the time, ******, his only response was that everything looked fine and I should just pay the balance. I did exactly thatonly to then receive a legal and collections notice anyway. When I attempted to follow up, I was met with silence. No call back, no resolution, just complete disregard.Our second issue was just as maddening. We submitted an ARC application through the "proper channels," and it turned into a complete joke. We were ignored, forced to make repeated calls, and eventually had to escalate the matter to their director who, also never followed up.I come to find out the community's property manager was let go. Im assuming it was due to gross incompetence. However, when I reached out to the new manager, *****, for some kind of acknowledgment or assistance, his response could be summed up as not my problem, good luck. No ownership and no accountability for his organization. Whats worse, this isnt an isolated experience. Social media channels have been flooded with similar complaints from community members fed up with The 27 Groups lack of professionalism and consistency. Theyve created chaos, offered no solutions, and made zero effort to rebuild trust or repair the damage theyve done.I personally do not recommend them as a property manager for any community based on my experience and others I have spoken to within our community.

• Review fromMark H

  Date: 04/03/2025

  1 star

  Mark H

  Date: 04/03/2025

  Recently management went downhill not sure what happened they used to be good
  

  The Twenty Seven Group, LLC

  Date: 04/04/2025

  I am sorry to hear this is your opinion, but I don't have anyone with your name or email address in our system.  If you could elaborate on where you live, and/or what your experience was with our company, I would love to address it and improve if possible.  You can also feel free to reach out to me directly rather than posting only on a public forum, I don't have history of hearing from you so far.

  Thanks! 

• Review fromOmar H

  Date: 04/02/2025

  1 star

  Omar H

  Date: 04/02/2025

  As a resident at **********, I gave one star which that management company does not deserve, simply as they spend lengthy time to defend there reputation responding to bad reviews highlighting how terrible there services. I wish if they would respond as quick to the emails they receive and phone calls. I had multiple neighbors and friends at ********** who had very bad experiences with your scam company
  

  The Twenty Seven Group, LLC

  Date: 04/03/2025

  You purchased a home in an HOA, obligating you to abide by the deed restrictions for your community.  When making alterations to your home, you chose to disregard proper procedure as outlined in your community rules, which includes requesting permission and obtaining written approval from your Board of Directors before proceeding with said alterations.  By doing so, you became non compliant with Community Rules and design standards. 

  
  Furthermore, you chose not to reply to the first TWO notices you received, mailed by our firm on behalf of the Board of Directors, neither of which had incurred legal fees that you reference.  It was not until the third notice, provided by the Association's legal counsel on behalf of the Board of Directors, that you incurred legal fees.  In that letter, you were clearly instructed to contact the attorneys and not management.   

  
  The goal of your Board of Directors is for all homeowners within your community to be compliant with existing design standards.  As the management company, we are the administrators of Board directives and decisions.  After your lack of response to the original notices, the Board of Directors directed our office to forward all communication and correspondence to the attorneys., 
  Based on all of the above, your accusation of our office being non responsive is unfounded, as your lack of response is what resulted in forwarding to the attorneys and incurring fees.  There is a common misconception that management makes these decisions, when the reality is that we have no decision making authority on these matters, but our common goal with your Board is compliance for all homeowners within the community.

• Review fromGhazwan T

  Date: 04/02/2025

  1 star

  Ghazwan T

  Date: 04/02/2025

  This is the worst community management company Ive ever dealt with!! Poor communication basically non response to calls or emails! I had to make a trip to their office to get a response..Their extremely poor performance and lack of response led to complicating a simple issue and causing us to incur legal fees..
  

  The Twenty Seven Group, LLC

  Date: 04/03/2025

  You purchased a home in an HOA, obligating you to abide by the deed restrictions for your community.  When making alterations to your home, you chose to disregard proper procedure as outlined in your community rules, which includes requesting permission and obtaining written approval from your Board of Directors before proceeding with said alterations.  By doing so, you became non compliant with Community Rules and design standards. 

  Furthermore, you chose not to reply to the first TWO notices you received, mailed by our firm on behalf of the Board of Directors, neither of which had incurred legal fees that you reference.  It was not until the third notice, provided by the Association's legal counsel on behalf of the Board of Directors, that you incurred legal fees.  In that letter, you were clearly instructed to contact the attorneys and not management.   

  The goal of your Board of Directors is for all homeowners within your community to be compliant with existing design standards.  As the management company, we are the administrators of Board directives and decisions.  After your lack of response to the original notices, the Board of Directors directed our office to forward all communication and correspondence to the attorneys., 

  Based on all of the above, your accusation of our office being non responsive is unfounded, as your lack of response is what resulted in forwarding to the attorneys and incurring fees.  There is a common misconception that management makes these decisions, when the reality is that we have no decision making authority on these matters, but our common goal with your Board is compliance for all homeowners within the community.

• Review fromBarb R

  Date: 03/14/2025

  1 star

  Barb R

  Date: 03/14/2025

  If I could give zero stars, I would. Ive been working with **** and her team. My *** shares a bill with the *** she supports. In 2024, her company missed making a months payment on this bill and when we questioned it she claimed billing errors but was unable to produce evidence. When I proposed that going forward our *** pay the city directly for our portion, she had our access revoked with the city so we no longer see the shared bill. Erins emails have been passive aggressive and condescending. Its ironic that she has another customer who referred me to her and thinks shes pretty great. I will be passing based on my experience. I prefer to deal with people who are willing to partner for a better outcome, and are transparent and own up to mistakes or errors. Her professional company has made it clear how they handle the processes with volunteer Board members. Prospective ***s beware: late payments, lack of transparency, excuses/lies, nasty emails.
  

  The Twenty Seven Group, LLC

  Date: 03/15/2025

  THIS WOMAN IS NOT MY CUSTOMER.  She is on the Board of a neighboring community that we manage,  and she has NO authority to do business with my company or act on behalf of the community we manage.  She has requested accounting information for a community where she does not live and does not have access to receive.  She has interfered with the City water bill for her neighboring community, which is in the name of that community.  She is displeased that I told her no, and has spent an unhealthy amount of time posting negative business reviews, which are counterintuitive and irrelevant, as she does not actually do business with my company. 

• Review fromJOANN C

  Date: 05/22/2024

  1 star
  We live in Highland Lakes on Royal County Down, Westerville, Ohio 43082.
  The "green space" next to our property has not been mowed yet this year (2024).
  I have left a voice mail for a Jordan Whiting asking that this be handled along with my phone number. To date the grass has not been mowed nor a phone call back from him. The message
  was left approximately one week ago. My neighbor informed me she has emailed Jordan on
  at least two occasions with no response.
  This could be handled very simply, but for some reason it seems to be a difficult task for
  The Twenty Seven Group to handle.
  JoAnn C.

• Review fromAnil a

  Date: 12/05/2023

  1 star

  Anil a

  Date: 12/05/2023

  I wish there is -ve stars as well to review this scammer HOA. They just collect money at the beginning of every year and don't even care to respond properly when we have questions related to our home improvement or neighborhood improvement. Without any justification the management increased HOA fee unreasonably.
  

  The Twenty Seven Group, LLC

  Date: 12/07/2023

  This transaction has nothing to do with the decisions of management but is the decision of your Board of Directors. The role of management is to act at the direction of the Board of Directors.

• Review fromKenrick M

  Date: 12/05/2023

  1 star

  Kenrick M

  Date: 12/05/2023

  Just increased our HOA bill at Belmont Place, Lewis Center, Ohio without any prior discussion or meetings. Given just 1 month to come up with the money. Also, they set the town hall meet after the payment due date which is absurd.
  

  The Twenty Seven Group, LLC

  Date: 12/07/2023

  This transaction has nothing to do with the decisions of management but is the decision of your Board of Directors. The role of management is to act at the direction of the Board of Directors.