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Business Profile

Railroad Freight

XPO Logistics dba Intermodal

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:10/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Bespoke fridge through Samsungs website. They offer free delivery and setup from a 3rd party logistics company. It was XPO. Told by XPO text message I would be receiving a 30 minute call ahead on Saturday the 24th of September with my delivery window being 1:30-4:30 that day. I had started to pull out of my driveway around 11:30 am , at the same time a large truck stopped blocking my driveway. I parked attempting to speak with the driver, passanger jumped out with a extremely poor attitude right away. When expressing that I wasn’t given a heads up and it’s almost 2 hours early I’m not able to stay. Passanger throws up his hands and stated “we can just take it back and you can reschedule “ driver was respectful and offered to go to another delivery close by, even called me from personal phone to make sure we could connect afterwards. We had already been a week without a refrigerator so desperately needed this delivery! Never received any call, email, nothing. Nobody came back. Monday morning I immediately started calling not only XPO but Samsung as well, XPO is a call center that couldn’t reach a response from the local XPO hub where the refrigerator is still currently sitting. I’ve made NUMEROUS attempts to resolve this. As currently still without a refrigerator that was paid for and not delivered. I even offered to go pick it up myself but Samsung has XPO under contract. Please help

XPO Logistics dba Intermodal is NOT a BBB Accredited Business.

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