We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimming Lessons

Goldfish Swim School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Chansovan L

    Date: 09/18/2023

    My daughter has developed more anxiety with swimming after attending Goldfish Swim School. The establishment continues to charge monthly fees and hold strictly to their 30 day cancellation policy regardless of how the child feels or if they've had a terrible experience.
    The classes are scheduled for 30 minutes, however, the actual lesson time is only 24 minutes and shared with 3-4 other swimmers. 5-6 mins is deducted to brief parents on child's progress afterwards. Within 4 minutes of briefing from the instructors, the children will share 20 mins of water time, which averages 5 min true practice for each swimmer.
    My daughter who is very afraid of learning to swim, had finally mustered up courage to take swim classes. On the second lesson, her head sunk under water, that started to give her anxiety about her classes. On her 3rd visit she witnessed the instructor speaking harshly with an 8 year old swimmer that was crying during the lesson. She began to get nervous about her lessons and refused to go back. I spoke with Goldfish and they offered to change instructor to try to make things right. At this lesson, her head sunk under again. Afterwards, my daughter explained she's just not comfortable with how they teach, the lessons move too fast and doesn't give her enough chance to learn and understand before they start practicing in the water. Inhaling the water is terrifying for her and she refuses to continue.
    Goldfish promised they'd make things right, but they still charged us a full month plus the one week that we did not use. That's $160 I'm forced to pay after they've failed to help ease my daughter's fear of the water and added to her anxiety and fear. In fact, they failed in their promise/advertisement to help a child feel at ease in the water
    I later learned from a friend that her daughter had a bad experience at Goldfish.
    This establishment is not sincere and compassionate with the handling of youths. I do not recommend.

Goldfish Swim School is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.