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Business Profile

New Car Dealers

Power GMC Buick Chevrolet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased a newer vehicle from them that had a door and rear panel issue they assured us that it would get new parts onthe car did not come back with new parts on it. after they were paid for new parts

    Business Response

    Date: 02/21/2024

    The 2021 Terrain was purchased from Power GM on December 20th 2023, at time of purchase there was damage to vehicle which we agreed to repair ( see attachment) The customer was not happy with the repair, our body shop manager ************************* contacted the customer to explain the repairs we preformed. We instructed the customer if they were not satisfied with the repairs we would be glad to repair again to their liking. I spoke with the customer yesterday and he agreed to this. 

    Customer Answer

    Date: 02/21/2024

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

    [Provide details of why you are not satisfied with this response.]
    We were told while the day of buying the car from ***** at power gm the car would have new part it was not until after the car was fix that they told us the car was never getting new parts 
    A ladys paid for new parts and ***** told us thats why it was taking so long to get the car back because they were waiting on the parts to come in they lied about the entire ProcessRegards,

    *****************************



    Business Response

    Date: 02/21/2024

    Power GMC Buick Chevrolet has submitted a response and/or proposal to resolve this complaint. The details are as follows:

    Date that proposal was made:2/21/2024

    Description of proposed resolution: REPLACE DOOR AND FENDER WITH NEW PARTS INSTEAD OF REPAIR

    Promised completion date:3/30/2024


    In addition, the business provided the following additional details:


    Customer Answer

    Date: 02/22/2024

    Better Business Bureau:

    At no coast too me I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

     

    Customer Answer

    Date: 03/07/2024

    Better Business Bureau:

    have reviewed the offer made by the business in reference to complaint ID ********, at no cost to me I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

     

Power GMC Buick Chevrolet is NOT a BBB Accredited Business.

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