Complaints

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• Initial Complaint

  Date:05/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Parks Tree Inc. to level a plot next to my home and to put new dirt atop the land. I contracted with the company in March for a cost of roughly $8,400. The contract called for three workers for a total of 75 hours — 25 hours per man. I'm less concerned about the man-hours; I'm concerned about the fact Parks Tree, which scraped the old dirt, put dirt filled with rocks as a replacement. The land isn't level and unsuitable for my use, and I talked to an employee who told me I'd incur an extra cost for any additional dirt. Frankly, the company didn't order enough dirt, which they were obligated to do, even if that meant a higher cost to me in the initial agreement. I contracted for a "level" plot; I don't have a level plot. And if I take what a representative of Parks Tree says as gospel, I'm out of luck if I expect the company to fix the problem. The land needs to be leveled with good, rock-free dirt.

  Business Response

  Date: 05/25/2023

  Parks Tree Inc. went to the clients property on Friday, March 3, 2023 for a free estimate.
  Client asked for pricing on leveling the lot next to his house, as well as pricing for seed
  and sod options. Over the next month, our landscape manager spoke several times with
  the client and adjusted the estimate to his needs. His final estimate was accepted on
  March 17, 2023 and was to level the yard with 18 yards of soil and 75 labor hours to
  install it. Client chose not to do any seed or sod at that time. Client made a down
  payment to secure the schedule on March 21, 2023. Client was scheduled for work on
  May 10, 2023. We arrived at the property and removed the current weeds and sod. We
  had 18 yards of super soil delivered to the property, and spread it across the lot. The lot
  used to have a house on it, and it was explained to the client at the time of the estimate
  that the dirt will settle over time as the ground settles from the foundation of the old
  house. The entire 18 yards were installed on the lot per the invoice with the client. The
  client never expressed that they were unhappy while we were on the property. The client
  called our office, and was wildly rude to our staff about his unhappiness. The landscape
  manager and landscape foreman went to meet the client at the property to discuss what
  he is unhappy about. It was discussed with the client on May 13, 2023 that the invoice
  was completed, and that Parks Tree Inc. would provide mulch 4 yards of black mulch
  FREE OF CHARGE. We also provided the client with a bag of seed to put down FREE
  OF CHARGE. We explained to the client that a field of dirt is only going to collect and
  attract weeds. We installed the bag of seed FREE OF CHARGE as well. At the time of
  that meeting, the client agreed that the invoice was completed, and any additional work
  would be on a new invoice. The additional work would be 6 more yards of dirt, and
  Parks Tree Inc. would only charge the client for the material, and not for the labor or
  machine to install it. The client was also provided a discount on the dirt, as they stated
  there were stones/rocks in it. When asked to see the stones the client removed- to
  provide a picture to the supplier, there were no stones.
  Yet a discount was still provided by the supplier on the additional yards. The client was
  unhappy about having to pay for the material. Parks Tree Inc. general manager called
  the client, and offered the additional materials for FREE OF CHARGE as well. On May
  23, 2003 the client was provided an additional 6 yards of super soil, installed on the
  property. There were no stones/rocks in the dirt.
  In closing, the client paid for 18 yards of super soil and 75 labor hours.
  In the end the client received 82 labor hours, 24 yards of super soil, 4 yards of mulch,
  and one bag of seed installed. Parks Tree Inc. went above and beyond for the client to
  rectify the situation in a timely manner.