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Business Profile

Window Installation

Thermal Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent this photo of their defective window and requested the warranty replacement. They didn't respond back to me until my fourth call. After finally getting the window ordered, they charged me $225 and only replaced 1/2 of the window. When I talked to the rude manager, he blamed me for the miscommunication and ordered the other 1/2, then charged me $130 for the other 1/2. That's not a warranty that's robbery

    Customer Answer

    Date: 11/03/2023




    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Ms. *** called to inform our office that the matter has been resolved with the business.



    Regards,



    ***** ***




  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Exterior home refinishing (painting) agreeded in Spring 2021. Exterior surface prepped July 2021, home was painted in October 2021.

    Immediately, paint stated bubbling and peeling off requiring touch ups. Throughout winter 2021 into 2022, paint was bubbling and peeling off.

    Contacted company immediately, and was told it world be looked into. Was told it’s a **************** paint problem, however after talking paint company, was told it was poor service preparation that caused the paint failure. I also had three independent contractors come out who all university stated that it was poor surface prep that caused the paint failure (bubbling, peeling, craxking). It took thermal construction until October 2022 to come out. Contract was signed stating that thermal will prep and paint the failing exterior, Paint was failing and ******* ******** was contacted by thermal. Job was delayed.

    Spring 2023, I was told that Thermal would be out weather permitting. May 2023 I was told I’m on for 2-4 weeks for paint refinishing. Now, end of July, there’s no contact.

    My home exterior sits with unfinished areas when painting was abruptly stopped and other areas of failing paint.

    I would like thermal to come out and finish the job, or reimburse me the cost to have another company come out and fix their mistake.

    Business Response

    Date: 07/27/2023

    We are in correspondence with Mr. ******* and will follow up concerning this complaint.

Thermal Construction is NOT a BBB Accredited Business.

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