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Business Profile

Pizza

Sarah’s Pizza & Subs Eaton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I ordered two subs from Sarah’s pizza in Eaton and when they delivered it to my house the subs were wrong so I called them back and asked to speak with the manager and the manager offered to replace them. They replaced them. The guy delivered the new ones back to my house and they were the same exact subs that I had ordered the first time that I had got with the first delivery that were wrong again so I called the manager back and I complained again because they were wrong and she had the audacity to tell me that she did it on purpose and I asked her for my money back and she cussed me out and told me that she wasn’t gonna get my money back to me so then I called the owner of the store and talk to her she told me that I could meet up with her the next day and get my money back so when it came down to it, she called me and told me that she was going to side with her team and take me off their do not call list and not refund me my money and started cussing me out. Mind you when I got the subs. They were soggy Mushy looked like someone spit in them. I’m just so very upset and I would like to have my money back. Nobody’s gonna eat any kind of food that to me like that and it’s not right to treat your customers that way.

Sarah’s Pizza & Subs Eaton is NOT a BBB Accredited Business.

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