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Business Profile

Used Car Dealers

Nate's LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *********

    Business Response

    Date: 03/05/2024

    Nathan ******* Owner

    Response to ID ********
              To whom is
    may concern
          I got contacted
    on Feb 11th regarding the issues with the trailblazer. As I stated
    to *** all cars are as is but I have everything looked over.
         After reviewing
    pictures I received from him on Feb 12th I did agree the shop should have
    performed those repairs if it was like that when purchased. So out of good
    faith I agreed to refund $300 to him which he was satisfied with. The check was
    sent out on Feb 12th  immediately
    after our conversation and cleared my account on Feb 20th 2024.
        The complaint
    states the fronts were checked but not the rear, all 4 primary brakes where
    checked and were all over 50% but the rear e-brake assembly which is hidden by
    the disc/drum assembly was not pulled apart to inspect but did function as is
    should.
       Also in the
    complaint is states he replaced all the brakes on the 14th of
    January. It was purchased on  January 14th and you can see on the receipt submitted by him he did not purchase parts until
    Feb 11th which is three weeks after purchasing.
         I’m not sure how
    I could do anymore than I did any faster than I did. He called I agreed and
    sent him a check. It cleared my account on the 20th and on the 28th you got a complaint?  How is this
    possible. I have a lot of integrity in my business and I find this
    inappropriate and just wrong. See sttached picture for evidence of check written and cleared.


         Nathan *******
    “Owner” Nates LLC

Nate's LLC is NOT a BBB Accredited Business.

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