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Business Profile

Mufflers

A-OK Auto and Muffler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: May 2, 2023 Amount paid: $545.34 Aok replaced the driver side wheel bearing, front brake pads, and the flex pipe (with flange and 2 hangers). Approximately 48 hours later upon reversing the vehicle needed a lot more gas to continue because the wheel seemed to get stuck and could not continue to rotate. My husband and father in law needed 1/2 inch breaker bar with a 3 foot pole to get the lug nuts off to get the driver side wheel off. The shop had not put the bottom caliper bolt of the bracket that attaches to the knuckle back in (it appears to be lost). The bracket has also gouged a groove in the metal of the rim. My husband called the shop while in the driveway of his parents house and told them what had happened. Their only response was we’ll take of the bill and hung up. He called again the next day to try to get the owner (a monday). The owner never seems to be at the business but they said they would let him know. We have yet to hear from the shop or owner about a billing adjustment or anything. Their attitude towards this obvious SAFETY ISSUE leaves much to be desired.

A-OK Auto and Muffler is NOT a BBB Accredited Business.

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